Join us as a Customer Service & Operations Analyst in Lending Operations

• Take on a new role, where you’ll be influential in making improvements for our customers and the business, specialising in everyday banking
• You’ll be investigating and responding to queries from customers and stakeholders, escalating any issues with other teams in a timely manner
• This is an opportunity to advance your career in an environment that supports your professional development and progression

What you'll do

We’re looking for someone to accurately understand customer queries and raise them in a timely manner, escalating where you see necessary. You’ll maintain a clear understanding of the needs of both customers and stakeholders, delivering the most appropriate and fit for purpose solutions. We’ll also look for you to act as a reference point for daily requests as well as capture and collate MI as needed.

You’ll also be:

• Suggesting areas of customer or business focused improvement in your daily processing
• Supporting the development and maintenance of the business continuity plans
• Participating in other initiatives to improve customer service, processes and procedures
• Managing conduct risk to deliver key customer outcomes

The skills you'll need

We’re looking for someone with good analytical skills plus knowledge and experience of everyday banking. You’ll have good communication skills, both written and verbal, and have the ability to successfully organise your time and workload.

You’ll also need:

• Knowledge of the financial services industry and its customers
• An understanding of our products, processes and banking systems
• An awareness of relevant changes in trends, policies and regulations
• To be proficient in Word and Excel

Hours

35

Job Posting Closing Date:

08/09/2024

Ways of Working:Office First