With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary and Purpose

• Reporting to the MOS Team Leader the role of an Operations Insurance Technician is to provide administrative support to the Arch Insurance Group Departments.
• Working in a professional and efficient manner and in accordance with agreed Policy and Procedure guides and company Values.
• Work is to be completed to the highest quality and will be assessed regularly by the Quality Assurance Team.
• Working with colleagues in your team to support with continuous improvement within the department and sharing best practice.

Key Tasks and Responsibilities

•  Process work for and provide administrative support to the Arch Insurance Group as the business requires. Key areas include risk capture and claims processing activities completed to the highest quality
•  Undertake initial and ongoing training to ensure the highest quality is maintained on current and any new activities. Increasing knowledge and skills with engagement and commitment to continuous development
•  Learn and understand key Service Level Agreements of the team and work professionally and efficiently as a team to ensure SLA’s are met
•  Utilise a proactive approach to obtain any additional information, where there may be gaps in information source and continuously monitor and manage queried items of work to ensure completion of all items.
•  Be open to, and learn from feedback/coaching as provided by Senior Insurance Technician, Team Leader, Quality Assurance and any other relevant colleagues
•  Seek out and feedback any process improvement areas identified within current activities
•  Attend and partake in meetings as required
•  Other ad-hoc duties consistent and relevant to the Operations Technician Role

Role Requirements & Skills

Skills / Competencies

•  Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation
•  High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
•  Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s
•  Ability to take on new tasks quickly and use initiative
•  Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations
• Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

Qualifications

•  GCSE Mathematics & English Grade C and above
•  Insurance Qualifications desirable but not essential

Experience

•  Experience working in an office environment or higher education is desirable but not essential
•  Experience working in the Insurance industry is desirable but not essential

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14101 Arch Europe Insurance Services Ltd