Trade Deductions Associate

Vividly is a venture-backed high-growth startup built by and for the consumer-packaged-goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend and exceed their greatest ambitions. No more wasted hours or money left on the table—we eliminate burdensome problems and create tangible advantages that lead to more efficient processes and stronger bottom lines.

At Vividly, we're transforming how brands do business to shape a more connected future. Visit govividly.com to learn more.

The Vividly Professional Services Finance team is a newly defined pillar of Customer Experience. We are looking to drive client value by providing financial support through distributor/retailer back-up retrieval, collections, and transaction processing. We are seeking a hardworking, bright, and energetic professional to join the Customer Experience team as a Trade Dispute Associate! If you're a self-starter with an entrepreneurial spirit and technical aptitude, you'll fit right in. This is an exciting opportunity to participate in and help shape our customer's journey to the Cloud. We need someone who has lived on the front lines of Small to Midsize Business (SMB) helping these companies better understand, optimize, and analyze trade spend dollars.

Duties and Key Responsibilities

• Review various distributor/retailer/logistics portals by gathering additional backup, when needed
• Communicates to engineers when technology is not performing to expectations
• Creates and submits e-mail inquiries to Vividly clients when additional information is needed to complete the validation cycle 
• Assist with ad hoc analysis and reporting
• Accepts responsibility for the organizational goals by taking ownership of new and different duties and identifying new opportunities within the Customer Success - Deduction Management Services department

What We Look For

• +1 years of experience in validation of claims
• Works PST, MST, EST timezones
• Proficiently writes, reads, speaks English
• Beginner knowledge of SaaS products preferred, including Excel, PowerPoint, G-Suite
• Experience working in a start-up and comfortable with change
• Impeccable oral and written communication skills
• Eager to learn and fosters a desire to serve customers and create win-win partnerships
• A relentless attitude and the willingness to change processes and methods as we evolve
• A background or education in Accounting

Non-optional Qualifications

• Data entry experience
• Quick typing skills
• Must be self motivated and willing to take the initiative to get things done
• Has held a job in PST, MST, EST time zones for 1-2 years
• Proficiently writes, reads, speaks English
• Experience working in a start-up and comfortable with change
• This needs to be populated before we hire the candidate: https://www.speedtest.net/

Negotiables

• <1 years of experience in the validation of claims 

Additional Info
Vividly is not only committed to fostering a dynamic and inclusive work environment but also offers a comprehensive range of benefits to support and enhance your professional journey with us. Here's a glimpse of what you can expect:

Competitive Salary: We ensure our compensation packages are attractive and commensurate with industry standards.
Remote Employment: Work anywhere in the Philippines, as long as you have a good internet connection.
Remote Setup Support: Receive a one-time reimbursement for remote work essentials like keyboards, mice, headphones, etc., to enhance your productivity.
Technology Tools: A company-provided laptop and the option to expense a second monitor to create your ideal workstation.
Healthcare Coverage: We cover 100% of employee healthcare costs, ensuring your well-being is our priority (note: dependents' coverage is the responsibility of the employee).
Wellness Reimbursement: Monthly reimbursement for wellness-related expenses, including gym memberships, outdoor activity gear, self-care treatments, and more.
Referral Incentives: Earn referral bonuses for successful referrals to our open positions.
Cultural Engagement: Participate in diverse culture-building events, many of which include reimbursements, such as Lunch & Learns, Costume Contests, Gameshow Competitions, Chocolate Making workshops, and more.
Opportunities for Growth: We are a quickly growing startup and you can grow your professional career with us through various opportunities for professional growth!