Job Summary:      

The Order Entry Specialist is responsible for entering the shipment information into the logistics management software (LMS).  Ensures that Routing and Dispatch personnel have correct and accurate information to provide to drivers. Updates the Customer and Carrier Sales reps with any possible changes.

The Core Competencies for this position are:

• Customer Service Excellence: Performs duties and demonstrates behaviors consistent with Syfan's commitment to customer service.

• Technology Proficiency: Utilizes Syfan Logistics’ transportation management systems and other logistics technologies in executing the duties of the position.

• Coordinating Agility & Problem Solving: Demonstrates the ability to adjust to changing load situations as required and is able to proactively identify logistics issues with customer loads. 

• Proficiency in Operations Procedures: Performs position specific duties according to the established procedures in meeting Syfan Logistics’ and customer requirements.

• Team Culture Alignment: Demonstrates interactive skills and behaviors that strengthen the team's ability to perform.

Required Skills Summary:

• Strong customer service and interpersonal skills that include handling difficult carrier and customer situations in a respectful and professional manner.

• Strong interpersonal communication skills

• Self-motivated with a high sense of urgency in task completion

• Intermediate computer proficiency for optimal performance using Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.

• Ability to accurately input detailed information into the LMS

• Excellent organizational, time management, critical thinking, and problem-solving skills.

• Ability to prioritize tasks and adapt quickly to changing situations.

• Ability to receive coaching and follow procedures and management directions.

• Ability to work cooperatively in a dynamic team environment in a high call volume setting.

Roles and Responsibilities Summary:

• Creates orders and shipments in the LMS using customer load information

• Obtains all pickup and delivery appointments via phone calls, emails, or websites

• Reschedules delivery and pickup appointments when needed

• Verifies any emails that contain customer information changes

• Verifies that the information on customer websites accurately match the information in the LMS

• Assists Customer and Carrier Sales with job-related tasks

• Meets individual productivity goals (ex. shipments entered, phone calls made, etc.)

• Performs routing, dispatch, and traffic duties as needed

• Develops and builds relationships with shipping and receiving locations

• Assist team members, shift supervisors, and managers with other related duties

Education and Experience Requirements:

• High school diploma / GED or equivalent; Bachelor’s Degree Preferred

• General understanding or knowledge of the transportation industry.

• Prior experience with successfully working in teams to accomplish goals and work assignments.

• Preferred: 2-3 years of logistics/transportation experience including a general knowledge of transportation procedures and regulations preferred.

• Preferred: 1 year of customer service experience in a professional business environment.

•  Preferred: One year of recent communication experience via phone, in a sales, marketing, or customer service role

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.   

Position Type/Expected Hours of Work

This position has assigned work shifts which includes daytime business hours.

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Introductory Period:

Progress reports at 30 and 60 days with a review by management at 90 days.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities