Repair Partner Program Manager

Description -

Job Summary:

This role is responsible for managing HP Service Supply Chain Repair Partners in India. It involves overseeing the performance of all repair partners to ensure they meet operational KPIs, cost control, and optimization. Additionally, the role includes setting up new repair activities and partners and driving process initiatives and improvements.

Responsibilities

• Oversee repair partner operations to ensure KPIs are achieved.
• Host the regular reviews (weekly/monthly/quarterly) with repair vendors 
• Coordinate repair operations activities with internal stakeholders and repair partners.
• Develop and implement comprehensive repair strategies across all repair partners in India.
• Lead and manage supplier-related programs, including onboarding new suppliers, transitions, and improvement projects. Develop and maintain program timelines to ensure partner operations meet project deadlines.
• Build and maintain strong relationships with repair partners to ensure consistent quality, timely deliveries, and alignment with company requirements. Serve as the main point of contact for all operational aspects of supplier partnerships.
• Support engineer audits and evaluations to assess repair partners' operational capabilities, capacity, and performance. Work with repair partners to address any areas of non-compliance or improvement.
• Support the selection and qualification of new repair vendors, ensuring they meet all company standards and requirements. Lead cross-functional teams in the evaluation and integration of new repair partners.
• Work with suppliers to ensure adherence to the company’s sustainability goals and drive programs aimed at reducing the environmental impact of the supply chain.
• Track, control, and optimize repair costs.

Education and Experience Required:

• Bachelor’s degree in supply chain, Business, Logistics, Operations, or a related field.
• 7-10 years of experience in Supply Chain/Service Supply Chain or a related field.
• Experience with partner/vendor’s operation management
• Experience in program or project management.

Knowledge and Skills:

• Good understanding of service supply chain processes.
• Positive work attitude with the ability to inspire teamwork.
• Strong communication skills (verbal, written, and presentation).
• Proficiency in Six Sigma and PMP certification is a plus.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a complex environment.
• Advanced skills in MS Office (Excel, PowerPoint, etc.).
• Knowledge of ERP systems and S4 Hana.
• Ability to work under pressure.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Supply Chain & Operations

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement