About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity. 

Respect: Engage one another with collegiality, empathy, and kindness, always.

Inclusivity: Ensure that all are and feel welcome and valued.

Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence: Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve. 

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
The Ambassador is an integral part of the Visitor Experience team and is the primary point of contact for members and visitors. They create a positive environment for the general public and museum members by welcoming and engaging visitors in all frontline areas. Ambassadors are responsible for prioritizing the visitor experience in all actions to give our visitors a world-class encounter with the arts. The position responsibilities are as follows: greeting guests, managing lines and crowds at special exhibitions, facilitating kiosks and museum entry points, and providing information and wayfinding. Successful candidates have a strong sense of hospitality, enjoy working with the public, and have a sincere connection with art & humanity in all its forms. Candidates for the post must be self-starting, flexible, exhibit good judgement, and be able to resolve customer issues independently.

PRIMARY RESPONSIBILITIES & DUTIES:

• Facilitate and manage special exhibitions queues

• Scan tickets and membership cards at special exhibitions and gallery entrances

• Engage visitors on physical-distancing guidelines and proper wearing of face coverings

• Facilitate expedited entry to the museum for members, timed reservations, and pre-paid ticket holders

• Create a warm and welcoming presence for Museum visitors

• Manage indoor and outdoor crowd control and ticketing

• Provide direction, wayfinding, and information to visitors at all entry points

• Communicate Museum policies and offerings; recommend museum itineraries to visitors

• Maintain up-to-date knowledge of daily Museum open galleries and operational changes

• Other duties as assigned

EDUCATION & EXPERIENCE:

• 1-2 years of work experience

• Fluency in multiple languages preferred

• Experience with ticketing systems and databases required. Experience with Tessitura preferred

• Extended periods of standing required

• Follow health and safety protocols, including wearing appropriate PPE

• Lifting supplies and equipment up to 25 lbs. and occasionally up to 50 lbs.

• Ability to work evenings, weekends and holidays

• Ability to work outdoors in various weather conditions

• Must have a minimum of one year of related experience in a ticketing, admissions, or retail environment

• Must enjoy customer service work and possess the ability to be professional and courteous in stressful situations

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to prioritize

• Strong attention to detail

• Ability to follow direction and adjust to changing policies and procedures

• Ability to enforce Museum policies and procedures while maintaining superior customer service

• Must be able to work independently and exercise good judgment

• Must be a good “Team Player” and collaborate well with colleagues to accomplish departmental goals
   

COMPENSATION RANGE:

• Pay Range : $26.13 / Hourly

• The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate’s experience, education, special licensing or qualifications, and other factors.

Location Requirements

At time of employment, employees are expected to be located within commuting distance of the Museum. “Commuting distance” means that they are located in one of following states: New York, New Jersey, Connecticut, or Pennsylvania (the “Tri-state and PA” areas), and be able to commute to and from the Museum in a single day.

Benefits Offerings

The Museum provides competitive compensation, and generous benefits and perks for all eligible employees. Note: Benefits Offering may differ based on Employee Status.

• Medical, dental, vision and life insurance
• 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
• Long-term disability coverage
• Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
• Commuter benefits (pre-tax income for parking or mass transit expenses)
• Free financial-planning services
• Financial assistance for relevant coursework, seminars, and training programs
• 25% discount for staff in Museum shops
• A subsidized staff cafeteria
• Access to the Museums Council pass, which grants free admission to various museums and cultural institutions

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

The Met is committed to the full inclusion of all qualified individuals. As part of this commitment, The Met will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed in this process, please contact [email protected].  

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.