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Summary
The Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial rental accounts, as well as potential commercial rental customers and consumer household needs. This requires the Rental Representative to work cross functionally across Sales, Marketing, Operations and Asset Management while utilizing excellent customer communication skills.

Essential Functions

• Sales & Marketing:
  Handle sales and sales process for inbound calls as well as outbound solicitation
  Responsible for executing the business unit's marketing plan
  Maintain current accurate data within the company's marketing database
  Maximize rate opportunities within the market place
  Responsible for generating rental, lease and used vehicle sales leads
  Maintain and expand relationships with existing customer base
  Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
  Meet overall Ryder market share by successfully executing the sales and marketing initiatives

• Operations & Asset Management:
  Responsible for the overall profitably, operations and asset management of a rental location
  Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
  Maintain compliance with company, local, state, federal and other regulatory agencies
  Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet

• Customer:
  Drive profitable revenue growth by maintaining and growing customer relationships
  Responsible for overall satisfaction for all internal and external customers
  Reconcile all customer concerns, issues, and disputes in order to maintain the ongoing relationship

• Communication:
  Builds constructive and effective relationships with both internal and external customers
  Maintain composure when addressing stressful situations
  Clearly articulates Ryder's product and service offerings

Additional Responsibilities

• On a voluntary basis as well as based on scheduling, the Rental Sales Representative will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor.

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Ability to get both verbal and written communication across that has the desired effect

• Goal oriented, drive for results, assertive, and deal well with ambiguity

• Possesses a high degree of initiative

• Must have high level of energy and be a self-motivated and self-directed person

• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments

• Ability to focus on multiple projects and activities simultaneously

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required

• One (1) year or more sales experience required

DOT Regulated
No

#LI-DO #INDexempt #FB

Job Category

Sales Support

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process.