Posted:
12/17/2024, 6:06:38 AM
Location(s):
Moscow, Russia ⋅ Moscow, Moscow, Russia
Experience Level(s):
Senior
Field(s):
Operations & Logistics ⋅ Sales & Account Management
Job Summary
The Digital Fulfillment team sits within the Portfolio Operations organization and works with a variety of stakeholders, including Advertising Operations and Campaign Management, to monitor the performance of our supply and demand channels and resolve ad delivery issues. The Senior Manager of Digital Fulfillment will lead the team tasked with troubleshooting ad delivery escalations.Job Description
Core Responsibilities:
Manage, upskill, develop, and support team of Analysts responsible for Tier 2 escalation support for all impression based Effectv Advertising products
Capture and analyze operational metrics tied to team, strategize and execute on opportunities for team improvement and productivity
Partner with stakeholders to isolate and improve upon operational errors
Build strong relationships with business and technology stakeholders and champion
continuous improvement initiatives across the organization’s product portfolio.
Serve as escalation for campaign troubleshooting, performance issues, campaign troubleshooting, and partner management
Develop new and enforce existing internal and external operations workflows to ensure smooth collaboration
Manage to and operate alongside business and organization SLAs
Management level review and analyze pacing trends and make informed recommendations to improve key performance metrics
Participate in new product and process releases and ensure upskilling of team for support
Have complete understanding of end-to-end traffic processes and errors in placement and creative setup to isolate issues
Provide guidance to team around management of tickets with various support teams across Effectv and FreeWheel
Communicate fulfillment and delivery issues in a clear and concise manner
Interact with ticketing users of varying role level throughout the organization
Utilize various internal systems and tools for troubleshooting activities (such as Looker, Tableau, Operative AOS, Freewheel, Beeswax)
General Skillsets:
Required minimum 5-7 years of Digital Ad Ops experience
Required minimum of 3-5 years in a leadership position within Advertising Operations
Proven experience in delegation practices and management
Extensive experience troubleshooting digital ad campaigns, delivery, performance issues
Subject matter expert level knowledge and intelligence around backend functionality of digital ad servers, including FreeWheel, and familiarity with advertising video KPIs
Ability to read and troubleshoot 3rd party ad delivery tags and diagnose 1st and 3rd party reporting discrepancies. Ability to understand 3rd party macro definition, placement, and impact of shared data.
Engaged, Attentive, Self-Starter, independent thinker, cultivates new ideas and shares with leadership
Proven problem solving/critical and analytical skills & thinking ("connecting the dots"); extensive track record of analytical problem solving
Strong attention to detail (ability to find a "needle in a haystack")
Questions the norm and “the way things are”
Identify, establish, outline, and follow processes & best practices
Ability and willingness to train, motivate, and upskill team members as needed
Patience to work through a ticket with internal and external parties to dig out and develop RCA
Receive and give generous feedback
Exceptional time management and prioritization skills, capability of handling multiple projects and requests/tasks
Skills
Analytical Thinking, Digital Products, Group Problem Solving, Operations Management, People Management, TroubleshootingCompensation
National Pay Range: $58,841.51 USD-$137,909.79 USDComcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relative Work Experience
7-10 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.Website: http://corporate.comcast.com/
Headquarter Location: Philadelphia, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1963
IPO Status: Public
Last Funding Type: Grant
Industries: Internet ⋅ Telecommunications ⋅ TV ⋅ Video ⋅ Web Hosting