It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Hospice House Manager is responsible for direct oversight of all aspects of patient care provided by hospice house staff members twenty-four hours a day, seven days per week, including case management, fiscal accountability, risk, compliance, and personnel management.

Qualifications:
• Bachelor’s degree or higher in health related field or an equivalent combination of education and experience
• Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
• Minimum of three (3) years of nursing experience
• Minimum of one (1) year of supervisory and/or management experience

• Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 3/31/2023
• Previous oncology, hospice or home health experience preferred
• Certification from HPNA obtained within two (2) years of taking the position
• Intermittent Driver - Valid driver’s license and automobile insurance per Company policy
• Demonstrated skills and ability in: fiscal accountability, communication (written and verbal), interpersonal relations, problem solving, individual team motivation, planning and organizing, conflict resolution and other leadership qualities
• Ability to use equipment with visual and auditory mechanisms
• Ability to physically access patient rooms and other areas of the Hospice House
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Competencies:
• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Leadership Success Factors:
• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Leadership. Use appropriate interpersonal styles and methods in guiding others.
• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.

Job Responsibilities:
• Provides oversight to Hospice House operations 24/7.
• Monitors Pyxis OverRide Reports and medication inventories to determine drug diversion.
• Implements systems and processes to evaluate actual care delivered to patients compared to needs documented on the Plan of Care.
• Schedules staff/provides coverage/assistance to department, as needed, and as acuity dictates to ensure continuity of care to all patients.
• Facilitates seamless coordination of patients’ care between all parties, internal and external.
• Monitors and provides feedback and direction on care plan documentation to staff members.
• Administers direct nursing care to select patients, as deemed appropriate, to maintain own clinical competence and/or to assess particular patient requirement and to provide modeling to staff.
• Ensures timely documentation is present to support appropriate level of care for all patients.
• Collaborates with other departments, i.e., teams, Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, other Hospice Houses and Patient Access/Admissions, to ensure all patient care needs are met.
• Ensure timely attention to and effective solutions for customer concerns and complaints.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.