Posted:
9/23/2024, 8:14:57 PM
Location(s):
Leinster, Ireland ⋅ Dublin, Leinster, Ireland
Experience Level(s):
Senior
Field(s):
Legal & Compliance
General Information
Position: Associate Site Training Lead
Location: Sandyford (D18)
Contract: Full-time role 40 hours per week. Type of contract will no change.
Work Hours: Monday to Friday 8:30 AM - 5:30 PM. Flexibility to work 24/7 with rotating shifts.
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.
Please note that credit checks will be required as part of the background checks for the role and will be conducted after the offer stage.
Kindly read carefully the paragraph in red before applying to the role.
Our global policy 500 related to internal transfers via Careers Marketplace has recently been updated.
If you apply for an internal job at a higher level and are selected to join the team, you will be offered the job at your current level (no change in the level or salary). You will be considered for promotion at the next eligible promotion period.
Although you won’t be promoted at the time you transfer, you still have the opportunity to move into the new role, demonstrate your abilities and expand your skills — which will best position for promotion at the next eligible promotion period.
Primary Responsibilities
Develop and maintain training & learning records for the site, including but not limited to:
Ongoing and future onboarding and upskilling events (in cooperation with cross-functional teams)
Trainer capacity management
Internal and external CSOD compliance
Trainee performance during and after the training (30 days)
On-the-Job training results and progress of trainees (TDMR, nesting)
Change Delivery projects impacting/involving training
Improvement programs and interventions (pre- and post)
SOW compliance metrics related to onboarding, upskilling and Trainer performance management
SOPs for existing and new processes and frameworks
Consolidate and report to internal and external stakeholders on relevant SLAs/KPIs and other metrics
Represent the site during client facing syncs on a weekly/monthly basis (incl. reporting on performance,
metrics, help items etc.) and build effective relationships with client stakeholders
Manage scorecard of the training team by assessing strengths, opportunities and need of performance
management, raise risks and issues with supervisor(s) in a timely manner
Conduct regular 1:1 coaching with trainers discussing wins, opportunities, and action plans
Trainer observation, participant satisfaction and PKT result discussion
Day to day training activities follow-through and result
Development plans and opportunities
Ensure relevance of the team by following the process of certification and re-certification, according to
expectations and standards
Represent his/her site during regular training touch points with internal stakeholders, as required
Recruitment team that supports new hire onboarding
Operations team that provides insight on help needed of the analysts
Quality, Policy, Change Delivery and Command Centre
New hire onboarding and upskilling training management
Plan trainer assignment, room allocation and schedules
Conduct class observation to evaluate Trainer performance and class status
Mitigate class attrition risk
Provide analysis on assessment and end of training survey feedback from the participants
Ensure full compliance with contractual expectations (reporting, root cause analysis etc.)
Collaborate closely with site and regional Leads, provide ongoing feedback to processes and solutions to
drive change and improvements and to innovate, serve as the point of contact for training for the site
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
WHY ACCENTURE
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]
Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
KEY QUALIFICATIONS SKILLS
College graduate with at least 4 years experience. Supervisory Training experience would be an added
advantage.
Excellent oral and written communication skills.
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Proficiency in MS office applications Excel, Powerpoint, Word, Teams
Proven ability to master the full training cycle
Familiarity with traditional and modern training methods, tools, and techniques
Other skills
Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously
Adaptable to learn new processes, concepts, and skills.
Demonstrates the ability to work as part of a team adding positive attitude and business focus
Ability to work in a fast paced work environment
Enjoying challenging opportunities
Ability to communicate in a dynamic environment throughout all management levels
Ability to solve urgent matters and work under pressure
Reliable, proactive approach to entrusted tasks
Driven by the purpose and objectives, approaching challenges in an agile way
Basic Qualifications:
Language(s) Required: English: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing