You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Business & Systems Consultant

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations. They rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

What will you do?

• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organisation.
• Create and/or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.

What do you need to succeed?

• Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
• Experience in supporting customer facing operations is an asset.
• Experience working with client facing technologies/digital engagement platforms.
• Experienced in transformational system work, moving from legacy system to modern system.
• Skilled in test execution and understanding the outcomes.
• Strong communication skills with the ability to communicate clearly and simply both complex business and technical concepts and align organization on decisions.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Experience with data & integration modelling.
• Experience with business case development and modelling.
• Excellent multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.

What’s in it for you?

• An environment of continuous learning and improvement.
• A friendly, collaborative, and inclusive culture in an interactive team environment.
• Being part of our journey in developing the next greatest digital experience.
• Working together, sharing common values, and encouraging growth & achievement.

Job Category:

Business Analysis - Systems

Posting End Date:

30/08/2024