Posted:
9/11/2024, 11:31:15 AM
Location(s):
New York, New York, United States ⋅ New York, United States
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Everyday, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, Austin, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2024, Kargo was recognized as a Best Place to Work by Ad Age and Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.
Title: Associate Client Services Director
Job Type: Full-time; In-Office Hybrid Required
Job Location: New York, NY
Salary Range: $90,000-$120,000 OTE
The Opportunity
The Associate Director, Client Services, East Coast will be responsible for establishing a standard of customer service, media strategy, and campaign execution across both programmatic and direct IO channels to support the generation of and ensure actualization of revenue.
The right candidate will be able to ensure that streamlined processes are followed, and their teams are operating at a high level and continuously trained to meet the needs of the business.
The Client Services team serves as the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.
The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.
The Daily To-Do
Qualifications
Follow Our Lead
Website: https://kargo.com/
Headquarter Location: New York, New York, United States
Employee Count: 101-250
Year Founded: 2003
IPO Status: Private
Industries: Advertising ⋅ Marketing ⋅ Mobile Advertising ⋅ Native Advertising