Posted:
8/1/2024, 3:29:31 PM
Location(s):
Honolulu, Hawaii, United States ⋅ Hawaii, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
JOB SUMMARY
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant - Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food - Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions and communicate parking procedures to guests/visitors.
CORE WORK ACTIVITIES
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Website: https://marriottvacationsworldwide.com/
Headquarter Location: Orlando, Florida, United States
Employee Count: 10001+
Year Founded: 1984
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Hotel ⋅ Rental ⋅ Tourism ⋅ Travel