Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We’re looking for a TikTok Shop Onboarding Specialist to onboard new brands to the TikTok Shop marketplace for the Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team  and will own the shop setup for all of our brand partners onboarding onto the platform. 

This is a full-time role and will work a hybrid schedule in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a TikTok Shop Onboarding Specialist?

• Oversee the onboarding process for all brand partners, either via the Pattern store or on the brand’s handle.

• Manage the initial setup and configuration of TikTok Shop accounts, including inventory uploads, order processing systems, and listing creation for new clients.

• Collaborate closely with internal teams to align on onboarding requirements, including assortment planning, pricing structures, and shipping logistics.

• Build strong relationships with external stakeholders at TikTok and with brand partners to ensure a smooth and successful onboarding experience.

• Ensure compliance with company and marketplace policies related to terms of service, privacy, and overall account health during the onboarding process.

• Analyze onboarding metrics and initial GMV performance to provide insights and optimize the onboarding strategy in partnership with relevant stakeholders.

• Create SOP’s and a streamlined onboarding process to ensure a white glove experience for all brands onboarding onto TikTok Shop

• Support the adoption of new tools, features, and technologies that enhance the onboarding experience and functionality of TikTok Shop for new clients.

What will I need to thrive in this role?

• Bachelor’s degree from an accredited university. 

• 2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred.

• Experience onboarding one or several brands into an online marketplace (Amazon, Walmart, TikTok Shop, etc.).

• A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment

• Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)

• A data driven mindset with a results oriented approach to driving a business

• Familiarity with TikTok Shop is strongly preferred, but not required

• Skills - Excel/Google Sheets, Presentations, Tableau/BI

What does high performance look like?

• You have experience with the ecommerce ecosystem.

• You have strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive results.

• You have dedication to continuous improvement.

What does success look like in the first 30, 60, 90 days?

30 Days:

In the first 30 days, success means quickly familiarizing yourself with TikTok Shop's platform, tools, and onboarding procedures. You should establish strong relationships with key internal stakeholders, including cross-functional teams, and begin building rapport with external partners. You will have successfully onboarded your first brand partners, ensuring their initial setup, including inventory management and listing creation, is seamless and efficient. You’ll also start monitoring account health and onboarding metrics to identify any immediate areas for improvement.

60 Days:

By 60 days, you’ll have a solid understanding of the onboarding process and will be proactively identifying opportunities to optimize and streamline these procedures. You’ll have onboarded multiple brand partners successfully, demonstrating your ability to manage and coordinate across various teams to ensure all onboarding aspects, such as pricing, shipping, and compliance, are aligned. Your relationship with external partners will be strong, enabling smooth communication and resolution of any issues. You’ll be actively using data insights to refine strategies, improve client onboarding experiences, and ensure overall shop health.

90 Days:

At the 90-day mark, you’ll be seen as a go-to expert for TikTok Shop onboarding, consistently delivering high-quality onboarding experiences for all brand partners. You’ll have successfully optimized the onboarding process, implementing improvements that have enhanced efficiency and client satisfaction. You’ll have developed a robust system for tracking and analyzing onboarding success metrics, and you’ll be actively contributing to strategic decisions that drive better outcomes for new clients. Your deep understanding of the platform and strong relationships with both internal and external stakeholders will enable you to anticipate challenges and drive continuous improvement in the onboarding experience.

What is the team like?

You will work with TikTok Content Creators, a Marketplace Operations Specialist, and TikTok Shop Account Managers, and be supervised by the Director of Partnerships for TikTok Shop.  This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team (30 min)

• Video interview with Director of Partnerships - TikTok Shop (30 min)

• Interview with a Pattern Senior Marketplace Manager (30 min)

• Final interview with Head of Client Operations at Pattern Creators (one hour)

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.