About Your Future with Crossroads C&I

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Crossroads C&I, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description

Crossroads C&I Canada has an opening for a Sr. AR Specialist- Western Canada (preference will be given to applicants who are Bilingual- English and French) to join our team and enhance our business. This role will be responsible for the day-to-day collections of assigned Customer aging accounts. This job requires attention to detail, and the ability to work efficiently with tight deadlines in a high-paced work environment.  Must have strong communication and problem-solving skills, and excellent time management. 

If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Customer Service Reps, Insides Sales, and Accounting to play a vital role in ensuring accurate and timely processing of AR transactions and order releases.

APPLY NOW!

Why work for Crossroads C&I?

• Growth Opportunities
• Competitive Pay
• Medical and Dental Benefits
• Life Insurance and Disability Coverage
• Paid Time Off
• RRSP with company match
• Flexible working arrangement/Hybrid working model

Do you have what it takes?

We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities.  Here, you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. 

PRIMARY JOB RESPONSIBILITIES:

• Contact clients regarding outstanding balances.
• Perform account reconciliations which may include processing minor write-offs.
• Work with CSR’s and the sales team when billing issues arise.
• Add detailed comments within financial application outlining collections activity performed (by invoice and/or by client).
• Support month end reporting as needed.
• Provide a high level of customer service to both internal and external customers.
• Ensure timely resolution to customer disputes and maintain thorough and accurate documentation of customer issues.
• Escalate any situation that could adversely impact collections.
• Provide analysis and feedback that may offer process improvement and/or efficiencies.
• Performs other duties and projects as needed. 
• Participates in ongoing education, training, and development efforts to maintain and enhance skills as assigned or approved.

REQUIRED EDUCATION & EXPERIENCE:

• Three to five years of cash to sale, B2B, collection experience.
• Proficiency in Microsoft Word and Excel
• Basic mathematical skills; fundamental accounting skills helpful
• Must be able to analyze, reconcile, and solve problems.

DESIRED KNOWLEDGE, SKILLS & ABILITIES:

• Must be a self-starter.
• Ability to work both independently and as part of a team.
• Works well under pressure in a high energy department.
• Thorough, diligent and detail oriented.
• Proven commitment to customer service.
• Ability to multi-task in a faced paced environment.
• Strong interpersonal and communication skills.
• Follow through on matters and ensure complete resolution.
• Basic knowledge of GAAP standard accounting policies and procedures.
• Ability to quickly learn and become proficient in company specific applications, including but not limited to Oracle, High Radius, etc.
• Compatible with organization culture and values of compassion, respect, integrity, teamwork, adherence to standards of ethical behavior and professional conduct

About Crossroads C&I:

Crossroads C&I (CCI) is the leading distributors of thermal and acoustical insulation and related supplies for maintenance and repair operations in Canada. We are the largest providers of specialty insulation and related fabrication in Canada. We distribute industrial and commercial insulation, firestopping, refractory, marine, removable pads, safety products and contractor supplies. We serve power generation facilities, petrochemical and industrial refinery plants, governmental and institutional buildings, military and commercial vessels and offshore rigs as well as other facilities and industries.

Headquartered in Edmonton Alberta with locations in British Columbia, Alberta, Ontario, Quebec and Nova Scotia, our expansive network ensures customers of unparalleled technical expertise, convenient custom fabrication service and timely delivery via our in-house fleet.

Crossroads C&I welcomes and encourages applications from people with disabilities. Accommodations for disabilities or other groups protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. If you are a person with a disability, accommodations can be provided upon request, with this process.

Applicants must complete all required steps in the application process, including providing a Resume/CV, to be considered for this position.

TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Crossroads C&I is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!

TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.