C.H. Robinson is looking for a Senior Account Coordinator to join our team. In this role, you will be responsible for building customer relationships at a high level and ensuring the execution of day-to-day customer commitments within a specific portfolio of customers. As the primary customer support contact, you will resolve issues, drive continuous improvement, and articulate customer value across internal stakeholders. Employees in this role understand C.H. Robinson’s position in the industry, have in-depth customer knowledge, and leverage this knowledge to successfully advocate for the customer. This is a critical role on the account team focused on long-term retention of customer partnerships. We invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site at our customer location in Monterrey, Mexico, five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Serve as the customer resource, delivering a positive customer experience through proactive communication, timely responses, and appropriate urgency

• Establish contacts and build relationships at multiple levels internally and within the customer organization

• Coach the customer on daily modal decisions to ensure freight is properly executed

• Leverage sales persuasion to retain and grow the business by listening to customers and implementing creative order-to-cash solutions

• Understand market conditions impacting supply and demand, communicate changes to customers, and adjust pricing to ensure sustainable profitability

• Ensure quality execution against expectations, identify issues, and implement solutions with appropriate urgency

• Review internal and customer data, including customer-aligned key performance indicators for quality and accuracy

• Engage customers with a focus on process improvement aligned to internal and external quality metrics

• Manage conflict and navigate difficult conversations with the customer using tact and diplomacy

QUALIFICATIONS

Required:

• High school diploma or GED

• Minimum 1 year of experience in a customer service role

• Ability to travel up to 10%

• Fluent in Spanish and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university

• Basic proficiency in Microsoft Office Suite of programs

• Demonstrated communication, decision making and problem-solving skills

• Attention to detail and ability to navigate ambiguity

• Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.