Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

Our best-in-class South Africa Services team, led by the South Africa Services Leader, combines knowledge of customers’ networks and processes with deep domain expertise and tenured experience to deliver unparalleled support services for our products. Here you’ll interact daily with customers during the problem resolution process and partner with other key stakeholders to support our customers and their operations.

How will you make a difference?

As a member of the South Africa Services team, you will be responsible for effectively managing Long-Term Parts Agreements (LTPAs), ensuring On-Time Delivery (OTD) and other contractual obligations are met while protecting Wabtec’s commercial interests. You will work closely with Customer Experience Leaders, the Warehouse Manager, and various business functions to ensure smooth operations and high customer satisfaction. You will also integrate with the Key Account Manager, Services Team, Customer Experience Leaders, Commercial Operations, and Supply Chain teams, liaising with the Commercial Operations Leader (Comm Ops) and KAM on new upcoming contracts to ensure they are executable by Wabtec standards and interests. Additionally, you will liaise with KAMs to verify estimates for parts sales, adjust estimates according to material availability, and assist with the management of customer expectations.

What do we want to know about you?

We are looking for a candidate:

• with experience in Oracle ERP (or similar) and Salesforce systems.
• who can interpret contracts and communicate parts supply agreement requirements.
• who understands customers’ expectations and is committed to continuous service quality.
• who can work independently and as part of a team.
• with excellent communication skills in English.

You must manage time effectively, prioritize work to meet deadlines, and be willing to undertake varied duties and adopt new challenges.

Advanced Excel knowledge is essential, along with flexibility to attend external customer engagements throughout Southern Africa.

A minimum qualification of a Diploma or Degree in Engineering, Business Management, or related fields is required.

Proficiency in Portuguese and/or French, Six Sigma Green Belt certification, and experience with Power BI and in similar Contracts Management roles in related industries are advantageous.

What will your typical day look like?

• Ensuring the execution of contract terms and conditions.
• Ensuring Purchase Orders (POs) are captured in a timely manner by the responsible customer service personnel.
• Providing sales estimates and forecasts for contracts.
• Developing parts demand forecasts with customers.
• Identifying Accelerated Sales Opportunities (ASOs) in conjunction with the Customer Experience Leaders (CXL) team.
• Acting as the first point of escalation related to contractual issues, managing Accounts Receivable, and escalating to the Finance Manager (FM) and Key Account Manager (KAM) when a past due risk is identified.
• Working with CXL and the Warehouse Manager to address risks to On-Time Delivery (OTD).
• Liaising with various business functions to ensure OTD.
• Preparing and presenting material delivery reports internally and to customers.
• Measuring and reporting on contract performance, including OTD, Inventory, and Past Dues (PDs).
• Translating customer needs into detailed spare parts fulfillment program plans.
• Managing a network of resources to support spare parts fulfillment program execution.
• Identifying opportunities to expand the spare parts fulfillment program.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

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Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.