Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries – Communications, Media & Entertainment.

• Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers.
• Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:

• Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients.
• Support or lead innovation transformation programs and process enablement for our clients.
• Develop assets & point-of-view (POV) or white papers for use by the team and larger community.
• Support or lead proposals, business development for global clients as an expert for a specific domain area in coordination with other team members.
• Experience to engage with stakeholders independently.
• Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.
• Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives.
• Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams.

Must-Have

• Graduated of Telecommunications Engineer, Electronic Engineer, Software/Systems Engineer or similar.
• Excellent proficiency in English: oral, written and reading.
• Experience to design and document business processes and functional requirements for OSS feature enhancements/modernization, ensuring alignment with business goals and objectives
• Well versed with Agile methodologies with experience on Confluence and Jira, Azure Devops or similar apps.
• Experience of delivering projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, Identification of AI/OPS/service assurance use cases, NOC/SOC processes etc.
• Good understanding on Network Operation Analytics - AI based Service Assurance use cases to drive business/operations benefits
• Good understanding of OSS tools ecosystem like: ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue planet, Cramer or similar.
• Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
• Strong analytical, problem-solving skills and good communication skills
• Excellent presentation making and excel skills

Good to have.

• Ability to ensure & plan delivery timelines by identifying essential capabilities & resources as per business requirements
• Good understanding of creating value driver trees to breakdown into value components of business objectives and value driver
• Working knowledge of Automation across RPA/Artificial Intelligence/Machine Learning/GenAI, etc.
• Ability to document and visualize As-Is and To-Be processes on tools like Visio, Draw.io etc.
• Experience of leading go-to-market initiatives, generating opportunities through market prospecting and compelling sales presentations
• Proven experience in business analysis leveraging requirement gathering techniques to conduct in-depth assessments of OSS applications/capabilities (i.e. Inventory management, Performance Management, Service Activation, Service Assurance etc.), data, and processes to identify gaps and propose effective solutions utilizing industry best practices

• MBA or rich relevant industry experience
• Certifications related to Forum- eTOM, ITIL, CBAP, SAFe or similar
• Proficiency in data analysis and visualization tools to extract insights from network data.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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