Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in.

We’re currently looking for a Senior Systems Analyst, Billing, to join our billing team. RingCentral is building a flexible billing system as part of our Quote-to-Cash infrastructure. We need someone who enjoys working with complex systems, can devise solutions to intricate challenges, manage integrations, and take ownership of this critical area.

Job Duties:

• Collaborate with Product and Billing Engineering teams to define project requirements.

• Translate requirements into detailed engineering specifications in conjunction with development teams.

• Analyze current and future business processes, systems, and integrations.

• Continuously assess and improve the existing product.

• Serve as the Product Owner for a SCRUM team, manage the backlog, and support the team throughout the development process.

• Act as a billing subject matter expert and provide support to Engineering and Product teams.

• Participate in User Acceptance Testing (UAT) for billing projects before production releases.

• Develop and maintain comprehensive technical project documentation.

Desired Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent practical experience.

• Experience in analyzing complex systems as a Systems Analyst or Quality Assurance Engineer.

• Strong understanding of distributed systems design.

• Proficient understanding of Agile development processes (SCRUM, Kanban).

• Extensive experience in requirements analysis.

• Familiarity with REST services and microservice architecture.

• Basic knowledge of SQL.

• Ability to communicate effectively (both written and verbal) with technical and non-technical stakeholders.

• Billing or Telecom domain knowledge is a plus.

Personal Characteristics:

• Strong analytical skills.

• Critical thinking and problem-solving abilities.

• Attention to detail and accuracy.

• Team player with a positive and friendly attitude.

• Honest, reliable, and accountable.

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado or California, the compensation range for this position is between $107,000 and $180,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.