Job Purpose:

Our Service Technician will be responsible for providing on-site technical support, maintenance, and repair services for machinery and equipment at customer locations. This role involves diagnosing issues, performing necessary repairs or replacements, and ensuring optimal machine performance. Additionally, the Service Technician is responsible for tracking machine parts and service records to maintain accurate documentation and support ongoing customer needs.

Job Responsibilities:

● Maintain and repair customers’ equipment as required.
● Maintain service vehicles inventory stock. Properly separate the stock inventory and expense items with appropriate item numbers.
● Request parts to replenish the inventory for the vehicles and/or to service a customer machine.
● Complete the TSWO to ensure proper billing and allocation of stock. Set-up demo equipment in showroom.
● Prepare customer sample packages per salesperson request. Turn in the completed TSWO to the office on a weekly basis.
● Perform other duties and/ or responsibilities as assigned.

Additional Responsibilities & Qualifications:

● Knowledge of electricity, schematics, and PLC’s.

● Demonstrate mechanical abilities.

● Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization.

● Ability to add and subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

● Ability to use RS Logix or equivalent ladder logic program and interface and alter programs running in PLC’s.

● Ability to use hand tools and major/minor power tools, and read schematics and use a multi meter.

Salary Range: $40-$45/hour

Work Experience:

● 1-3 years of related job experience.

● Ability to work quickly and efficiently.

Education:

● High School Diploma/GED Preferred

Working Conditions and Physical Requirements:
The requirements listed below are representative of those needed to successfully perform the essential functions of the job. 
● Must lift and handle parts up to 75 pounds.
● Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment.
● Must work in a variety of settings, including fast-paced industrial and food production environments.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.