Credit & Collections Senior Analyst (Chinese & Japanese Speaker)

• Location: Petaling Jaya, Selangor, Malaysia
• Hybrid working arrangement
• Permanent, Full Time

About the Job

Our Hubs are a vital engine of Sanofi’s transformation, driving operational excellence and innovation across the organization. Join us and play a meaningful role in improving performance while supporting our mission to improve lives globally.

Within Sanofi Business Operations, the Order to Cash (O2C) team delivers high-quality, standardized Credit & Collections services across multiple markets. As part of this team, you will manage end-to-end credit and collection activities for assigned countries, partnering closely with Finance, Commercial, and Customer teams to support healthy cash flow, mitigate risk, and enable sustainable business growth in a dynamic, international environment.

Main Responsibilities

• Deliver end-to-end Credit & Collections services in line with agreed SLAs, internal controls, and compliance requirements
• Monitor AR ageing, perform collection and dunning activities, and escalate issues to ensure timely resolution and cash recovery
• Own Credit Management and Collection activities for assigned countries, ensuring consistent service delivery and stakeholder alignment
• Conduct credit risk assessments, periodic credit reviews, and actively manage customer portfolio risk
• Investigate blocked sales orders, validate credit availability, and collaborate with Commercial teams to resolve overdue issues
• Respond to internal and external customer enquiries with accuracy, professionalism, and service focus
• Track operational KPIs and contribute to continuous improvement and standardization initiatives
• Support country process transitions into Sanofi Business Services, including knowledge transfer and documentation
• Maintain and update SOPs and Work Instructions with appropriate validation
• Participate in LEAN initiatives, process improvement projects, and adoption of digital/RPA tools as required

About You

• Degree in Accounting, Finance, Business, or a related discipline
• Experience in Credit & Collections or financial operations, ideally within a shared services or regional environment
• Proficiency in Japanese and/or Chinese is required
• Solid understanding of credit risk assessment, collections processes, and dispute management
• Exposure to ERP or credit management tools (e.g., SAP, HighRadius) is an advantage
• Strong analytical skills with attention to detail and risk awareness
• Comfortable working with MS Office applications, particularly Excel
• Able to work independently in a fast-paced, metrics-driven environment while collaborating effectively with others

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover opportunities to grow your career through internal mobility, learning, and international exposure
• Benefit from a competitive rewards package that recognizes your contribution and impact
• Take care of yourself and your family with comprehensive health and wellbeing benefits and family-friendly policies

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!