Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.  

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence. 

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work. 

By being part of this team, you will work in a hybrid set-up, from Monday to Friday, 10:00 - 19:00.

How you’ll make an impact:

• Receives and exceptionally logs internal and/or external customer problem/request/issue and ensures proper documentation;

• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers request or promptly notifies responsible party for resolution;

• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention internally/externally;

• Develops and maintains knowledge of customer and customer specific business environment;

• Demonstrates understanding of the customer's business needs and maintains high customer satisfaction ratings.

Skills that make your work successful:

• Bachelor's degree;

• Proficiency in English ( B2+, C1);

• Ability to effectively manage customer interactions, focusing on providing a positive experience, understanding customer needs, and resolving issues;

• Familiarity with standard computer software, such as Google Workspace (Gmail, Google Docs, etc.) and Microsoft Office (Word, Excel, PowerPoint).

Employee Benefits – Be well, work well, live well 

Be at your physical best & take advantage of additional financial support 

• Flexible medical & dental subscription plan with Regina Maria; 

• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers); 

• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others; 

• Discount on Accenture shares through Employee Shares Purchase Plan;  

• Referral bonus, depending on the career level of the job opening;  

• Life insurance for you and your loved ones. 

Follow your purpose 

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days; 

• Additional private pension plan, starting the second month of employment;  

• Flexible working hours depending on project specifics; 

• Access to a wide range of training and development opportunities; 

• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats). 

Care for you and your loved ones 

• Psychological and psychotherapy counselling support; 

• Premium access to well-being apps (Calm and Wysa); 

• Paid maternity or paternity leave; 

• Children educational reimbursement; 

• Support for adoption & psychological, financial and legal sessions for everyone in your household. 

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team! 

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.