Training Specialist

Posted:
10/9/2024, 9:36:15 AM

Location(s):
New Braunfels, Texas, United States ⋅ Texas, United States ⋅ Georgia, United States ⋅ Florida, United States ⋅ Atlanta, Georgia, United States ⋅ Jacksonville, Florida, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Preferred Qualifications

  • Background in Learning & Adult Education - 3 - 5 + Years
  • Experience in a Formal Training Role is a plus!
  • Enjoys Coaching & Developing - Collaborative
  • Organizational skills & Effective Communication skills
  • Independent and Accountable Self Starter.
  • Project Management Skills are a plus!
  • Proficiency in Learning Software, MS PowerPoint, Salesforce, SAP, or similar CRM.
  • Knowledge of facilities products such as hardware, electrical, lighting, is a plus!

Job Summary

Responsible for conducting research, design, development, and delivery of training courses, job aids and reference manuals to meet the developmental objectives of targeted audiences.

 

Major Tasks, Responsibilities, and Key Accountabilities

  • Delivers classroom training materials in a professional manner. Facilitates all individual and group training sessions.
  • Researches training curricula to support current training platforms designed to support program goals and objectives.
  • Conducts pre- and post-training session analysis to determine overall effectiveness of session.
  • Tracks, assesses, evaluates and measures effectiveness of all training delivered.
  • Monitors team feedback to ensure incorporation of feedback into training programs to maximize ROI.
  • Conducts, organizes and supports new hire orientation and foundational training courses.

Nature and Scope

  • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
  • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
  • May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel 20% to 50% of the time.

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.