We are looking for a Global Device Operations Manager to join our team and work closely with implementation teams in each market to ensure the successful rollout and optimization of second-life device initiatives, providing guidance and support to align local efforts with M-KOPA’s strategic goals.

As the Global Device Operations Manager, you will play a key role in integrating pre-owned smartphones into M-KOPA’s product offering across our five operating markets.

You will lead the design, implementation, and scaling of best practices for second-life device operations, including buy-back programs, trade-ins, and sales strategies. Your role will be instrumental in ensuring consistency, efficiency, and the success of these initiatives across markets.

Additionally, you will provide hands-on support for implementation, guiding the teams in each country on the necessary steps to achieve seamless execution and alignment with M-KOPA’s overall strategy.

About Us

At M-KOPA, we are committed to making financing for everyday essentials accessible to everyone. As a fintech platform, we provide credit and digital financial services to underbanked consumers across Africa. Founded in Kenya in 2011, M-KOPA initially focused on providing solar energy systems and has since expanded to include mobile phones, electric motorcycles, and other life-enhancing products. https://www.m-kopa.com/.

In this role, you will focus on strategy, project management, and providing advisory support to local teams. Your goal will be to ensure a smooth integration of second-life device operations and alignment with M-KOPA’s broader objectives:

Strategic Planning & Advisory Support

• Shape the strategic direction for second-life device operations, ensuring market-specific needs are met while aligning with M-KOPA’s overall strategy.

• Serve as an advisory partner to local teams, providing guidance and expertise on implementing second-life device programs effectively.

• Identify new market opportunities, assess risks, and recommend strategies for continuous growth in the second-life device space.

Project Management & Implementation

• Lead the design and execution of pilot programs, and scale successful initiatives across markets.

• Establish clear project objectives, budgets, and timelines, ensuring milestones are met.

• Support market teams through the implementation process, offering on-the-ground guidance and ensuring consistency in approach and quality.

Operational Coordination & Best Practices

• Develop and document best practices for buy-back programs, trade-ins, and sales strategies, creating a global playbook for these operations.

• Guide country teams in launching and optimizing second-life device programs, providing ongoing training and support.

• Oversee the coordination of second-life device operations across M-KOPA’s five markets, ensuring consistency and efficiency.

Performance Monitoring & Market Insights

• Define and track KPIs to monitor the progress and performance of second-life device sales.

• Conduct market research and stay informed about industry trends, providing strategic recommendations for improving M-KOPA’s market position.

• Regularly report on program performance to senior management and stakeholders, ensuring transparency and alignment with strategic goals.

Travel Requirements This role is based in one of M-KOPA’s operating markets, with a preference for Nairobi. Travel (up to 33%) will be required across M-KOPA’s markets to support implementation and coordination efforts.

Expertise

We are looking for candidates with the following qualifications:

• 3+ years of experience in operations management, preferably in the technology or telecommunications sector.

• Experience in the refurbished or second-hand device market is a strong plus.

• Proven track record of managing multi-market operations and leading strategic initiatives.

• Strong project management skills, with the ability to manage complex projects across diverse markets.

• Excellent analytical skills and the ability to translate data into actionable insights.

• Strong communication and leadership skills, with the ability to influence and collaborate with cross-functional teams.

• Bachelor's degree required.

We are looking for candidates with a strong understanding and hands-on experience in project management, data analysis and refurbished or second-hand device market .

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

M-KOPA, as a policy, does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.