Customer Service Specialist - Portugués (Position located in Madrid)

Posted:
12/16/2024, 4:10:05 AM

Location(s):
Madrid, Community of Madrid, Spain ⋅ Community of Madrid, Spain

Experience Level(s):
Junior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

     

JOB DESCRIPTION:

 Customer Service Representative

Position located in Madrid to support customers in Portugal.

PURPOSE OF THE JOB

  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
  • Compliant with internal processes and procedures (e.g. Abbot Medical Quality System) and with the applicable legislation.
  • Manage all daily activities in customer service independently and actively support local Customer Service management

ROLES & RESPONSIBILITIES

Front office activities:

  • Receive & process orders for all customer
  • Handle customer complaints and perform investigations
  • Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager
  • Issue required credit notes for returns and complaints within the official procedural deadlines
  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency
  • Organizing return shipments
  • PER processing and follow up in collaboration with sales reps
  • Responsible for PER handling in line with quality guide lines

Back office activities:

  • Receive & process orders for all customer which are received by e-mail, fax or post.
  • Follow procedures related to the receiving, checking and creation of the sales orders/invoices
  • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
  • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
  • Daily control of invoices issued by the system, checking all orders have been invoiced
  • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines
  • Follow up on backorders
  • Master Data Maintenance (customer, materials, prices)
  • Actively participate in any required product tracking research when required
  • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation

General activities:

  • Consignment count (organization, reconciliation and follow-up)
  • Assigned to more complex and specialized product lines or business activities (Capital Equipment, Export, EDI, new products…)
  • Run reports and ensure appropriate actions are taken by Customer Service Representative
  • Work on process improvement and projects under the supervision of the Customer Service supervisor/manager
  • Responsible to train and coach Junior Customer Service Representative and Customer Service Representative.

EDUCATION & COMPETENCIES

  • Upper secondary diploma/High school diploma
  • Strong practical experience in Customer Service at least 2 years. (Valuable)
  • Portuguese native speaker or C2 level. (Manadatory)
  • Fluent in Spanish. (Manadatory)
  • English- high level, written and spoken. (Manadatory)
  • Knowledge of Microsoft Office
  • Knowledge of ERP packages (SAP, …). (Valuable)
  • Team player
  • Customer oriented
  • Good organization ability
  • Good communication skills for internal and external contacts
  • Positive reaction to working in a “deadline” environment, stress resistant
  • Integrity
  • Sensitive of initiative and adaptability to permanent evolving organizations
  • Sensitive to the importance of the product

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Spain > Madrid : Building Four

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Abbott

Website: https://abbott.com/

Headquarter Location: Illinois City, Illinois, United States

Employee Count: 1001-5000

Year Founded: 1944

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical