City, State:

Grand Junction, Colorado

The DoubleTree by Hilton Grand Junction is the premier hotel in Western Colorado.

 

The purpose of the PM PUBLIC AREA ATTENDANT is to ensure that public areas, including elevators, hallways and lobby are clean at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains all public restroom and public areas of the hotel in keeping with high standards of quality.
• Responds to requests for items to be delivered (i.e. rollaway beds, refrigerators etc.) and may perform turndown service.
• Cleans back-of-the-house areas as well as providing items or assistance to the hotel staff ( such as checking the status of rooms, vacuuming offices etc.)
• Maintains inventory for public areas (i.e. towels for fitness center and pool area, headphones for fitness center etc.) and informs Supervisor when inventory is low.
• Consistently monitors public areas to ensure a high standard of cleanliness throughout the hotel.
• Performs additional cleaning projects as directed by the Supervisor (i.e. carpet cleaning, tile and grout cleaning, etc.)
• Perform all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.   
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. 

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment
• Exposure  to cleaning chemicals throughout the day
• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Walk more than 2/3 of the time
• Sit less than 1/3 of the time
• Stoop, kneel, crouch, or crawl less than 1/3 of the time
• Talk or hear more than 2/3 of the time

•Lift up to 50 pounds.

•Push / pull up to 50 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.