Transcript Evaluator, Degree Planning

Academic Services and Quality

Exempt, Contingent II, Full-Time, Pay Grade 1.1

Location: Stateside Remote

The University of Maryland Global Campus is seeking a Transcript Evaluator for the Degree Audit Team.  

SPECIFIC RESPONSIBILITIES INCLUDE:

• Assess and analyze sources of transfer credit, including researching accreditation and another approval status of the organization or institution,  for prospective and current students requesting a preliminary estimate to determine how UMGC will utilize their incoming credit from various sources

• Use independent judgment guided by existing policies, practices, and procedures to evaluate traditional and nontraditional transfer credit to determine course equivalencies; prepare and process the official academic advisement report in PeopleSoft which provides the student a pathway to their credential. 

• Use both online and paper-based resources, and review course descriptions, syllabi, college catalogs, and other documents to properly evaluate and equate transferred courses.

• May use, if needed, the Peoplesoft Student Records Modules to determine if courses have existing rules for transfer in the record

• Utilizes SalesForce case management tools to pull, complete, and accurately maintain records of preliminary estimates for prospective students

• Synthesizes incoming transfer credit scenarios specific to discipline or requirement area, program, or in general for potential patterns, issues, or opportunities and recommends to the department where additional data or attention might surface new and better ways to serve the student

• Aids in developing transfer student resources to aid in the transition and understanding of UMGC’s transfer policies and practices

• Collaborates daily with other Evaluation staff, particularly other Evaluators, to obtain opinions and to reach a consensus on the transferability of coursework, engaging in dialogues via in-person and technology-enhanced ways to drive consistency and better student service

• Actively participate in meetings, workgroups, and other communication pathways by sharing ideas and solutions to drive student success and enhance the customer service and outputs of the department.

• Demonstrates excellent stewardship by cultivating current curriculum and business processes and practices knowledge via utilizing existing tools (Advising manual, university catalog, academic content meetings, and assorted updates). 

• Promptly responds to student and advisor questions regarding transfer credit and academic advisement, meeting all currently established SLA deadlines for the department via phone, chat, SalesForce, or emails (as specified by the department and commensurate with the utilization of 21st-century technology tools to drive customer satisfaction).

• Demonstrates high-level written and oral communication skills by communicating professionally and anticipating the needs of the customers; proactively seeks to ensure questions and issues are handled with tact, diplomacy, and integrity.

• Prepares and delivers presentations within the subject area or in a growth area, either individually or in collaboration with colleagues

• Performs other job-related duties as assigned.

REQUIRED  EDUCATION AND EXPERIENCE:

• BA/BS degree from an accredited institution of higher learning

• Demonstrated competency in satisfactory resolution of student and/or customer-initiated questions using resources and tools available online or on paper to deliver accurate and professional responses

• Demonstrated ability to work with detailed, factual information from a variety of sources with outstanding accuracy

• Ability to organize and prioritize administrative tasks and workflow such that all service-level agreements are met

• Demonstrated ability to communicate effectively with internal and external customers via phone, email, chat, and other methods

• Demonstrated ability to pivot on tasks between detail-oriented work and service-oriented work in a fast-paced environment where there will be distractions requiring immediate service that may interrupt regular administrative tasks

• Ability to make decisions using criteria that require the incumbent to navigate, assimilate, understand, and apply policies, procedures, and practices from a variety of sources

• Demonstrated ability to work both independently (e.g. by assigning work from a queue to his/herself for completion) and collaboratively with other staff (e.g. discussing the approval or denial of a particular transfer course in a program)

PREFERRED EDUCATION AND EXPERIENCE:

• A minimum of one (1) year of experience with student records and/or transfer credits

• Demonstrated experience in a higher education student services environment

• Experience via demonstrated competency in initiating, acting on, and closing CRM (e.g. SalesForce) cases and actions

• Experience via demonstrated competency initiating, completing, and reviewing transactions in a Student Information System (preferably PeopleSoft) evidencing understanding of the system and relational nature of the data beyond processing individual transactions

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected].