Pre-sales Solutions Engineer

Are you an accomplished presales consultant in the technology sector?

Will you like to be part of dynamic global team?

About the business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the role 

The Pre-Sales Solution Engineer (SE) will serve as a vital link between IDVerse and its potential clients, playing a key role in driving business growth and customer satisfaction. As an experienced technical expert, the SE will engage with prospective clients to understand their needs and align our solutions to their specific requirements. The SE will be instrumental in shaping the implementation process, ensuring a seamless integration of IDVerse’s solutions into client environments. Must speak and write fluently in Mandarin and English. This is an APAC focused role.

Responsibilities

Client Engagement and Requirement Analysis: 

• In conjunction with the Account Executive, collaborate with prospective clients to deeply understand their identity verification needs and challenges. 

• Serve as the technical voice in client meetings, effectively communicating the value and capabilities of IDVerse solutions. 

Solution Alignment and Customization: 

• Align client requirements with the technical aspects of IDVerse’s solutions. 

• Define and scope necessary configurations for successful implementation. 

Implementation Guidance and Best Practices: 

• Provide expert advice on the implementation of IDVerse solutions in client environments. 

• Develop and share best practices and methodologies for efficient and effective solution integration. 

 Feature Enhancement and Technical Reporting: 

• Identify and capture new feature requests from clients. 

• Prepare technical reports and feed insights into the Go To Market process for continuous product enhancement. 

Collaboration and Internal Alignment: 

• Act as a liaison between the sales, product, and delivery teams to ensure cohesive efforts and optimal client solutions. 

• Participate in cross-functional teams to support product development, innovation and roll out to Sales teams in training. 

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field. 

• Minimum of 3 years of experience in a pre-sales or solution engineering role, preferably in the identity verification or related industry. 

• Strong technical acumen with an ability to translate complex concepts to non-technical audiences. 

• Demonstrated experience in customer-facing roles, ideally within scale-up businesses in the software or technology sectors 

• Strong leadership skills with a proven ability to manage teams and foster cross-functional collaboration. 

• Excellent communication skills, both written and verbal, along with adeptness in presentations. 

• Must speak and write fluently in Mandarin and English. This is an internationally focused role. 
• Ability to code, and read code in a variety of languages as this is helpful when explaining design patterns and API flows to developers. 

Learn more about the LexisNexis Risk team and how we work here

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