About the team:

As part of our Client Success team, you will work directly with internal and external customers that support our Mid-Market level clients. You will help drive the client's journey of our service through onboarding our products and tools, managing and implementing integrations, and delivering insightful metrics to ensure renewal and growth. Every day, you will engage with colleagues who share the same goals.

About the role:

As a Client Success Partner – Mid-Market, you will communicate with customers by email, phone, video, and screen sharing. You will be confident in communication and have excellent organizational and time management skills. You must be comfortable working in a team environment and be able to ask questions to drive synergy.

Why we're hiring for this role:

Client Success is an integral part of the client journey, and we are looking for key individuals who will make a difference.

In the short term, you will:

• Learn and adapt to our internal systems and operate in a fast-paced environment
• Teach our clients how to use external facing applications or software by understanding their needs
• An empathetic approach to anticipate the client's needs, thoughts, and behaviors
• Expand client revenue through the identification of opportunities
• Build, foster, and maintain strong client relationships with key business stakeholders
• Drive strategic client engagement to understand the client journey and critical success factors fully

In the long term, you will:

• Drive consistent client communication practices that promote product value and service
• Teach and share knowledge with clients and promote company learning events (webinars, conferences, etc.)
• Ensure all product enhancements are communicated effectively to ensure client usage and success
• Continuously review and work with your sales partners to identify and drive revenue growth and upsells

What you bring to the team

Required:

• Ability to work in a team environment
• Strong organization and time management skills
• Detail-oriented
• Understand how to prioritize
• Read and analyze data to make decisions
• Promote content through social media
• Ability to explain complex processes in a simplified way
• Microsoft Office products knowledge
• CRM system product knowledge, preferably SalesForce, and ChurnZero
• Entrepreneurial, disciplined, and results-driven
• Energetic and self-motivated, with an ability to work independently
• Excellent verbal and written communication skills
• Ability to pinpoint problems proactively
• Assess client trends through data analysis

Preferred:

• Associate degree preferred or relevant experience
• Experience supporting mid-market level clients to drive engagement, loyalty, retention, and expansion
• Strong selling skills with utilization of critical data insights to promote product and service value

NOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job in order to meet business needs.