Contractor, Information Technology

Country: China

Key Responsibilities
•    Provide first-level support for Microsoft technologies, including Windows OS, Office 365 including TEAMS, and other Microsoft applications.
•    Set up and support corporate mobile devices running on iOS platform.
•    Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting, financial and tax filing, and market data.
•    Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.
•    Assist with the installation, configuration, and maintenance of computer systems and applications.
•    Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.
•    Execute off-hours configuration changes, support new releases and cyber controls execution.
•    Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies, including but not limited to, periodic vulnerability scanning, patching, system hardening, etc.
•    Support network connectivity issues and escalate complex problems to higher-level support teams as needed.
•    Provide excellent customer service and maintain a professional demeanour in all interactions.
•    Assist with user account management, including password resets and access permissions.
•    Participate in IT projects and initiatives as required.

Add Value Points
•    Proven experience in supporting non-corporate network of workstations to fulfil China local regulatory reporting obligation.
•    Working knowledge of Service Now for handling of support tickets and requests.
•    Experience in scripting for automation of processes.
•    Proactive and willing to take more responsibility to coordinate other APAC IT related work, project.

Job Requirement
•    University degree / qualifications, Bachelor degree in computer engineering or information systems related field is preferable.
•    Between 8-10 years of experience in an IT production supporting or infrastructure support. Previous experience in working with a foreign bank is preferable.
•    Technical and hands-on on Microsoft Windows platform and office suite. Knowledge in networking and telecommunication technology are must. Any certification in CISCO devices is a plus. 
•    Experience in the dealing room turret setup, VOIP phones, Video Conference systems, and mobile phone setup. 
•    Detail-oriented, quick learner, strong problem-solving skills that can help end-user IT issues independently. 
•    Good interpersonal skills, good communication skills, can work under tight deadlines and under pressure. 
•    Good command of spoken & written English and Chinese language.