Job Summary:

POSITION SUMMARY:
The Premium Service Specialist receives and accurately posts payments for insurance policies. Position is also responsible for associated billing functions, including processing EFT setup, EFT Transmission, EFT reconciliations, credit card reconciliation,

Job Description:

ESSENTIAL JOB FUNCTIONS:

• Follows general Premium Service procedures as outlined in various clients’ Standard Operating Procedures (SOP’s)
• Processes high volume of payments and frequent procedural changes with accuracy rate of 99% or better against Service Level Agreements (SLA’s)
• Payment, EFT and credit card Reconciliations
• Research and resolve payment anomalies
• Billing research
• Check Issuance
• Positive pay
• Month-end processes
• Tracks and elevates any aberrations in normal Premium Service activities that would be indicative of potential problems.
• Works independently; manages workload effectively; multi tasks to accomplish position duties.
• Manages a high volume of work, and frequent procedural changes in a fast paced environment.
• Establishes and maintains positive relationships with insureds, agents and client company representatives through friendly, customer-oriented service.
• Communicates in a professional manner, both verbally and in writing.
• Assists as requested or needed in other functional areas of Covenir; such as Customer Service Policy support, Print
• Responds in CAT events for FNOL call intake, which may include night and/or weekend work.
• Assists in building positive work culture
• Performs other duties as assigned

COMPETENCY & EDUCATION SPECIFICATIONS:

• 3+ years’ Premium Service experience; proven track record of exceptional dedication to provide friendly, customer-oriented service. 
• 2 years’ experience with personal lines insurance preferred.
• Demonstrated communications skills, both orally and in writing, and strong interpersonal skills are essential.  Excellent organizational, written, and communication skills; ability to communicate with all levels of employees internally, and customers externally.
• Must be detail oriented and able to multitask 
• Proficiency with Microsoft Office Suite.
• Strong problem solving and analytical skills; ability to reason logically and provide solutions.

ENVIRONMENT & PHYSICAL DEMANDS:

• Works 40+ hours per week. Rotating work schedule will include hours between 8AM-8PM, M-F.
• Availability to be ‘on call’ or work extended hours on occasion, as required by the customer.

• Mostly sedentary. Regulated indoor environment - natural and/or florescent lighting.
• Open concept work environment – light to moderate noise activity.

Worker Type:

Number of Openings:

1