Ticket Monitor - Parking Operations

Posted:
9/30/2024, 6:08:40 AM

Location(s):
Indianapolis, Indiana, United States ⋅ Indiana, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Scheduled Hours

40

Position Summary

Position performs a variety of duties involved in the operation of University’s parking areas and the enforcement of parking rules and regulations, including assisting motorists, assisting with events utilizing Parking and Transportation Services assets, and ensuring parking access equipment is operating effectively.

Job Description

Primary Duties & Responsibilities:

  • When assigned to the field, patrols designated parking areas and inspects vehicles for display of appropriate parking permits. Enforces University parking rules and regulations.
  • Issues parking citations to vehicles parked in violation of University parking rules using TickeTrack hand held computer.
  • Consistent with departmental policies, assists outside vendor to tow and/or relocate vehicles.
  • When assigned as garage attendant, greets faculty, staff, students and visitors politely at the access control booth in the underground garage, allowing vehicles with permits access to the garage and processing monetary transactions for those who do not have permits. Addressing concerns or questions regarding the access control while remaining sensitive to the University community's needs.
  • Assists with lot closings, notifications and parking space reservations in preparation for special events.
  • Provides information to faculty, staff, students and the general public regarding campus activities, locations, directions and offices. Explains parking rules and regulations to campus community and directs drivers to alternative parking areas as necessary.
  • Performs all duties associated with the University’s Motorist Assist Program including, but not limited to, lock out, jump-start and customer transportation.
  • Submits all appropriate paperwork according to departmental policies and procedures.
  • Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

  • Ability to travel to various on- and off-campus locations

Physical Effort

  • Occasional lifting up to 25lbs.
  • Occasional lifting between 25-50lbs.


Equipment

  • Operation of motor vehicles
  • Use of simple hand tools

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification.


Certifications:

No specific certification is required for this position.


Work Experience:

No specific work experience is required for this position.


Skills:

Reading, Writing


Driver's License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.


Certifications:

No additional certification beyond what is stated in the Required Qualifications section.


Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Cash-Handling, People Oriented, Vehicle Operation

Grade

G05-H

Salary Range

$17.03 - $24.61 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.

  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.

  • Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.