Job Summary:

Job Title:        Ticketing Manager

Location:        Melbourne, VIC

Type:               Full Time

Date:               December 2024

About Live Nation:

Come and join the team at Live Nation, the global leader in live entertainment! We specialise in creating unforgettable experiences and meaningful partnerships that captivate audiences worldwide. We’re seeking a seasoned Senior Account Manager to drive our strategic brand collaborations and deliver impactful results.

Role Objective:

Working alongside the Ticketing Director, the Ticketing Manager is responsible for overseeing the ticketing operations for each tour as well as the selling of tickets, ticketing packages and other revenue driving opportunities. Core responsibilities include proactively identifying opportunities to maximise tour profit through ticket strategy/pricing, daily inventory management, analysing and reporting tour sales and ticket distribution.

Key Responsibilities: 

• Alongside the Ticketing Director, lead the coordination and development of strategic and commercial planning associated with ticketing for tour

• Focus on maximising revenue generation through inventory management and creative ticketing solutions, within the overall tour plan

• Manage the ticketing process from end to end through booking on-sale plans, completing ticket builds, managing on-sale periods, overseeing event day/night and post-event settlement

• Observe daily ticket sales and proactively work with Promoters to ensure availability of inventory at all times

• Manage, fulfil and report on all ticket inventory – management of sales, availabilities, holds, complimentary tickets, partner tickets, VIPs, house seats, industry tickets, venue holds, on sellers etc.

• Assess tour pricing and ticket inventory to identify and coordinate opportunities with an emphasis on efficient ticketing management and generating additional revenue

• Assess allocation of inventory to such initiatives as premium pricing, VIP, promotions and/or partner related activity

• Work with the P&L team to ensure ticketing builds include accessible seating, platforms, Auslan etc.

• Guest lists and management at venues as required, including box office issues, venue/seating inspections, attendance reports, tour management tickets and reports

• Work closely with the Product & Experience team on VIP packaging distribution and maximising uplift, travel packages and other ancillary products

• Work closely with the Partnerships team on integrating partner pre-sales and providing partner allocated ticketing

• Maintain day-to-day external relationships with ticket agents, venues, artist agents, partners etc. influencing commercial outcomes for Live Nation as it relates to ticket allocations

Required Skills and Experience:

• Minimum 3 years in Ticketing, or relevant live event management experience

• Experience with ticketing event builds and working with major ticket agents (e.g.: Ticketmaster, Ticketek or similar)

• Proven track record in managing ticketing inventory and experience in the development and implementation of effective ticketing strategies 

• Proven ability to work in fast-paced environment with competing priorities, stakeholders, and deadlines

• Excellent written, verbal communication and presentation skills

• Outstanding organisational skills with meticulous attention to detail

• Self-starter with a proactive attitude

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.

• Opportunities for professional development and career advancement.

• Access to concerts, events, and other entertainment perks.

• A diverse, equitable workplace where every voice matters.

• Benefits like health insurance, wellness programs, and mental health support.

• Enjoy the thrill of working on high-profile campaigns and partnerships

Equal Opportunities: 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1