About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office is located in the Polanco area of Mexico City and our expanding team is a key contributor in helping us deliver growth throughout the market. 

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

About the role

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalization, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.

We’re looking for a strategic, relationship-focused Customer Success Senior Manager to partner with the Managing Director (MD) of our LATAM Market. Your mission? Connect our customer function with market leadership, ensuring both teams hit their ambitious goals and deliver outstanding service.

• Executive Partnership: Act as the trusted advisor to the MD, aligning customer strategies to market objectives through regular strategic reviews and proactive support.

• Customer Success Strategy: Design and execute tailored customer success plans, closely tracking KPIs, adoption, and satisfaction to ensure alignment with business goals.

• Cross-functional Alignment: Serve as the bridge between the MD and Customer team, collaborating to resolve issues and championing the market’s needs across Dyson.

• Operational Excellence: Guarantee high-quality, timely service delivery while constantly driving improvements through feedback and performance analytics.

• Advocacy and Improvement: Gather market feedback and insights, identifying opportunities for innovation and advocating for changes that enhance the MD’s and customers’ experience.

This is a pivotal role—driving success and transformation across our growing markets.

About you

• Experience in fast-growing markets or strong market knowledge.

• Customer service or repair background preferred.

• Collaborative, communicative, and skilled at building relationships across teams.

• Keen problem-solver—able to turn strategy into action and deliver results.

• Strong stakeholder management, comfortable working with leadership and cross-functional partners.

• Passionate about elevating the customer experience at Dyson.

• Familiarity with distributors in rapid-growth markets is a plus.

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