NETWORK SYSTEMS ENGINEER (STARLINK) – ENTERPRISE

At SpaceX we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 3M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer antennae that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers to help maximize Starlink’s utility for communities and businesses around the globe.

Starlink Enterprise Engineering is a small team responsible for providing an excellent technical experience to the largest and most strategic Starlink customers. As a Starlink Network Systems Engineer you will be responsible for ensuring that enterprise customers are able to adopt and integrate Starlink products into their networks. You will work closely with Software Engineering, Network Engineering, Product Engineering, Network Operations, Customer Support, Account Management, and Enterprise Sales teams to define, build, and deploy key features, capabilities, and products driven by enterprise customer needs.

RESPONSIBILITIES:

• Be the technical subject matter expert and build trust with customers to creatively solve technical challenges and drive positive business outcomes
• Work with customers to understand their technical requirements and work closely with Starlink engineering teams to guide the direction of technical solutions and products
• Troubleshoot issues affecting key enterprise customers, hold data reviews with engineering and business stakeholders, and triage the response
• Create best practices, reference architectures, network diagrams, and technical guides demonstrating network integration details of Starlink in enterprise verticals
• Streamline integration of enterprise customer networks with Starlink by implementing processes and tools to support installation, setup and troubleshooting
• Lead technical discussions and integration efforts with 3rd party technical partners and system integrators

BASIC QUALIFICATIONS:

• Bachelor's degree in an engineering or STEM discipline and 2+ years of experience providing network integration and systems engineering for enterprise-level environments
• Experience debugging software and network-related issues

PREFERRED SKILLS AND EXPERIENCE:

• Background in network engineering and deploying network technologies in customer environments including:
  • Understanding of core networking concepts from layer 1 through layer 3 and network protocols such as IPv4, IPv6, DHCP, NAT, NTP, IPsec VPN, etc.
  • Knowledge of routing technologies (such as MPLS, SD-WAN, SATCOM, etc) and WAN architectures
  • Understanding of backhaul, cloud, and ISP networking technologies such as dedicated interconnects, peering, BGP, etc
• Proven track record providing technical pre-sales and/or technical post-sales support to large enterprise customers
• Ability to perform network troubleshooting including analyzing customer network captures and Starlink telemetry information to root cause network integration issues
• Experience in software engineering or experience directly working with software engineering teams
• Proficiency with at least one programming/scripting language is preferred 

ADDITIONAL REQUIREMENTS:

• Must be willing to travel domestically and globally when needed 
• Must be able to work extended hours and weekends as needed to support critical milestones

COMPENSATION AND BENEFITS:    
    
Pay range:    
Engineer/Level I: $120,000.00 - $145,000.00/per year    
Engineer/Level II: $140,000.00 - $170,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k)-retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.