Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description: 

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

The Operations Analyst would partner across the team and lines of business to execute Overdraft Exceptions for payment products. This role regularly interfaces with internal partners, including Credit, Servicing, Technology, and Compliance to enable the business. The Overdraft Exceptions Operations Analyst will ensure that appropriate controls are exercised to allow for payments to release or cancel within the overdraft payments process.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Excellent written and verbal communication skills
• Analytical thinking, problem solving skills and detail oriented
• Demonstrated ability to present executive reporting and key business metrics
• Ability to collaborate productively and proactively across leadership
• Demonstrates a bias for action and a commitment to achieving sustainable results
• Holds self and others accountable for high performance standards
• Removes obstacles and proactively challenges processes in order to ensure work gets done easily and decisions made quickly
• Makes timely and fact-based decisions
• Demonstrates and encourages collaboration and teamwork within and beyond team
• Remains positive and focused during times of pressure, adversity, or change

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Shift:

2nd shift (United States of America)

Hours Per Week: 

40