Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Sales & Customer Distribution Support

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD spends over $6 Billion each year with suppliers.  Strategic Sourcing Group’s (SSG) role, in collaboration with our business partners, is to create sustainable competitive advantage for TD by leveraging this third party spend and the expertise of our key suppliers to meet our needs, reduce total cost and mitigate supply-related risks.

Our role is global in scope and we are on a journey to transform the way we do sourcing, purchasing and vendor management within our department and more broadly across the organization.

Our team comprises about 200 people who are located in various TD locations across North America.

Team Overview:

SSG - Contractor Engagement Program (CEP) Office.

The program supports contingent staffing across the Bank's North American footprint, for all businesses, with the exception of the retail branch network. The program is designed to support our business partners with their contingent sourcing needs through a mix of preferred vendors in all geographies. Program Office ensures our preferred vendors are compliant with organization's corporate and governance standards and focuses on delivering an optimal service delivery and sourcing vehicle to our business partners, while mitigating risk.   Come and join our team of 7 experienced CEP Professionals!

Job Description

Reporting to the Senior Manager, Contractor Engagement Program; this position is responsible to lead a team of professionals in operationalizing business specific program requirements; provide day to day operational and administrative support to organization business partners, enterprise wide.
We seek an enthusiastic, self-starting individual who demonstrates maturity and professionalism.  The ideal candidate will contribute to a positive and collaborative work environment and be driven to deliver legendary partner experiences.

CUSTOMER

• Manage a team of 4 providing program related services to internal partners.
• Manage and work with internal stakeholders, business partners and external suppliers supporting the CEP program
• Act as a key reference point and subject matter expert for programs and processes relating to Contractor Engagement Program
• Provide business subject matter expertise in the development and delivery of the CEP program
• Liaise with other subject matter experts, internally and externally, to understand and interpret applicable legislation / regulations relating to program administration.
• Ensure business and partners are provided with program guidance ,advice and support as required
• Manage all program administration activities, ensuring co-ordination of changes, monitoring the effectiveness, timeliness and accuracy of program delivery
• Coordinate department compliance with overall division guidelines as well as regulatory agencies, working with the Manager External Workforce Management Programs, Governance and Compliance
• Identify key metrics and criteria for success and ensure appropriate reporting mechanisms are established and implemented.
• Responsible for ensuring effective communication to employees and leaders on operational policies, programs, processes and standards as well as improving work processes and finding efficiencies through new initiatives and other changes for continuous improvement.

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities.
• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements to ensure the optimal use of resources.
• Execute on the annual business plan to deliver results aligned with business strategies.
• Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank
• Monitor and communicate the effectiveness of delivery strategies, programs, and practices related to own area
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance,
• Set targets and objectives for the team, and deliver results.
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered,
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees.
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Coordinates and prioritizes multiple initiatives and manages team resource allocation.
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB

Additional Information

Qualifications/Skills/Experience:

• Proven superior customer service skills to the LOB's
• Proven ability to work with and manage external suppliers
• Ability to demonstrate tact and discretion in handling confidential information.
• Excellent organizational and analytical skills
• The ability to efficiently multitask, meet deadlines and manage changing priorities.
• Excellent interpersonal and communication skills
• Excellent communication skills both written and oral
• Proficient with Microsoft Office applications (Excel, Word, etc.) and Outlook 
• Knowledge of HR systems (e.g., Workday, PeopleSoft) is an asset
• Highly motivated team player with the ability to work within a fast-paced highly confidential environment.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet