Key Responsibilities;

• Provide Ambit system and technical support to both internal and external customer/user.

• Facilitate prompt incident troubleshooting, resolution, or escalation as appropriate. 

• Escalate and follow up incident/request sent to Application Vendor and third parties.

• Participate in production release, patching and configuration.

• Take part in system maintenance and environment management.

• Produce system support document and knowledgebase.

• Involved in system enhancement and coding/development. 

• Provide system improvement recommendation based on customer/user feedback.

• Drive Continuous Improvement, promote best practice, build strong business partnership, and facilitate timely communication 

Qualifications

• IT engineering degree or similar

• ITIL V3 or ITIL 4 Foundation Certification

• Support experience with SQL Server, C#, Azure DevOps, Integration/API

• C# development knowledge would be highly regarded.

• Knowledge of FIS Ambit Asset Finance system is desirable.

Experience

• Experience in Application Support in financial services or other industry

• Decent knowledge and experience in ITIL processes specifically Incidents, Problems and Change

• Strong analytical and problem-solving capabilities

• An understanding and deep empathy for working with a broad range of business stakeholders and staff, specifically to understand their challenges and deliver business outcomes.

• Knowledge of technologies (including new and emerging)

• Ability to influence business outcomes through first class written and verbal skills.

• Strong stakeholder management

• Be flexible and be part of on-call/after-hour/shift-work roster as required

Our Principles

Do what’s right​
We have good intent and we do the right thing

Bold and courageous​
We challenge, evolve and innovate for sustained success

Own it and deliver​
We’re accountable

Win together​
We collaborate and encourage each other to thrive

Celebrate success​
We appreciate and celebrate our achievements

How to apply

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.