Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview 
Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network. 

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview
Xfinity Growth, Innovation, and Experience drives business growth and customer engagement with emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including its video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence.

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. 

Role Description
Comcast is seeking an Operations Analyst– Retail Experience & Operations. This individual will be responsible for executing strategic and tactical plans to help our Retail team offer an elevated experience in our Xfinity Stores. In this role, you will work across many areas including Sales, Marketing, Security, Operations, Tech and Customer Experience to drive process improvements that support our vision of becoming best in class Retail. 

What are some interesting problems the student will work on? 
Our Analyst will work on analysis for our Retail Channels to govern and oversee our strategic initiatives like new technologies and processes in our stores. 

Where can this student make an impact? 
You’ll be working with the best and brightest minds in Comcast while we roll out the new technologies and ways of working in our Retail Stores.  Success in this role is characterized by a being a fast learner of new platforms and tools to improve customer experience and sales efficiencies. 

Job Responsibilities
Responsibilities include but are not limited to:

• Provide visibility via analytics through reports either built manually or automated including visuals 
• Create any new presentations, operation reports, tool enhancements, trends and gap analysis for operations to drive transparency and improvements (Tableau and Excel)
• Provide incident management analytics; daily, weekly trends with recommendations for improvement
• Assist in store level reporting and agreed upon KPI’s for Operations
• Assist in the integration of existing programs and incorporation of new projects into the Operational framework and program planning requirements
• Develop and implement a full Program status reporting and performance metrics tracking & materials for the Retail Channel
• Track program-wide and project actions, decisions, issues and risks; facilitate progress with leaders
• Other duties and responsibilities as assigned.

Preferred Skills

• Strong organizational skills
• Excellent problem-solving skills 
• Strong interpersonal skills
• Excellent verbal and written communication skills, strong presentation skills
• Proficient in Microsoft office including Excel, Word, Power Point, Teams etc.
• (Sales tools including Tableau)Knowledge of overall reporting & trend analytics; processes and procedures
• Be open to learn new systems and tools
• Preferred Majors: Business, Finance

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor’s degree from a United States-based college or university 
• Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027) 
• Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)
• Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
• Authorized to work in the United States with no current or future sponsorship needs
• Available to report in-person to the work location on the job posting (unless virtual offering)
• Comcast is an Affirmative Action/EEO employer M/F/D/V
   

Compensation

Base Pay: $23.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relative Work Experience

0-2 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.