• Work and perform in compliance with company's regulations and requests.

• Perform Technical Field Service activities
  -　Installation and commissioning of equipment
  -　Troubleshooting, repair, and maintenance
  -　Escalation support
  -　User Training / Customer Training
  -　Providing sales support
  -　All necessary reporting as per company policy

• Demonstrate customer service skills and knowledge with a high level of passion and dedication.

• Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.

• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range

• Provides documents activities performed utilizing the required format, such as service report, technical report, etc.

• Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction.

• Respond to satisfaction surveys, working to resolve customer care issues.

• Provide timely response to all requests from both internal and external customers.

• Perform necessary administrative paperwork in complete and accurate manner.

• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. Feedback in time on product quality issues on site, as well as marketing information to the company.

• Ensure direct reports maintain company-issued test equipment and support tools.

• Perform other related duties and responsibilities as assigned

【Education】
- Bachelor degree in industry technology relevant. Major in mechanical and electrical is preferred.
- TOEIC Listening & Reading score > 550

【Experience】
- 3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
- Previous mask repair machine installation and troubleshooting experience is a plus.
- Familiar with E-beam system is a plus
- Excellent communication and customer service attitude is required.

【Other skills 】
- Microsoft operating system knowledge is required
- Be able to function independently, be self-motivated and yet be part of a team.
- Good command of written and spoken English
- Willingness to travel doｍestic and internationally.
- Liaison work involving spare parts ordering, shipment, installation and after sales service which interact between sales, logistics, customers and application specialists etc.

Your ZEISS Recruiting Team