Location: Hybrid/Manchester or London

Salary: £48,987 - £61,234 per annum

Hours: 36 per week

Contract Type: Permanent

Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We’re now seeking a Customer Home Quality Manager to play a pivotal role in ensuring our homes meet the highest standards before customer occupation.

Working closely with Sales and Delivery teams, you will be responsible reviewing stock reports and manage required works to ensure our new homes are snag and defect free and ready for occupation and aligned with our 5★ customer satisfaction standards. The condition of homes at handover is a critical KPI, and your work will directly impact the experience of customers purchasing through Shared Ownership or private sale.

You’ll bring a strong understanding of new build quality, defects management, and customer care, ensuring that any issues are proactively identified and resolved to a high standard. This role requires a collaborative, driven individual who can work across teams and with external partners to maintain quality and consistency.

Key requirements:

• Proven experience managing snags and defects within new build housing
• Strong working knowledge of CRM systems (such as Dynamics), Excel, and reporting tools like Power BI
• A customer-first mindset with a focus on delivering excellent service
• Confidence in working cross-functionally with internal teams and external suppliers
• Self-motivated, proactive, and able to take ownership of quality outcomes
• Experience managing third-party contractors or suppliers

This is an excellent opportunity to shape the quality of our homes and make a meaningful difference to our customers’ experience.

If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying – Customer Home Quality Manager  and Behaviours & Mandatory Accountabilities OD Level 4.  

Closing Date: Thursday 30th April 2026 at midnight.    

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This is a hybrid role with a base location at our office in either Manchester or London. Candidates will be expected to work from the office at least 2 days a week. 

Applicants must be able to travel across the region as required.