Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

If you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a dynamic environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers.

As a Customer Care Advocate, you will help facilitate contract requests and software orders, allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.

Your Responsibilities

• Solve customer issues using a positive mindset.
• Recognize and identify customer needs and respond with urgency.
• Work with others to determine alternative solutions, meeting customer expectations.
• Provide support through Telephone, Emails, and Chat.
• Collaborate with Specialists and Business Process Owners to identify best practices.

The Essentials – You Will Have

• Bachelor's degree in Business, International Relations, or any Engineering discipline.
• Up to 2 years of Customer Service experience.
• Experience of Microsoft Office, particularly Excel.
• Fluency in Portuguese.
• Advanced proficiency in English.

The Preferred – You Might Also Have

• Strong analytical abilities.
• Proficiency in Spanish

What We Offer:

• Please contact your TA Team Advisor for details.

Modality: Hybrid

You will report to: SUPERVISOR CUSTOMER CARE, FIELD LABOR, AMERICAS

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.