Role Overview 

The UX Analyst plays a critical role in advancing Clarios’ Customer Experience (CX) strategic pillar by ensuring digital products, platforms, and processes are designed around real user and customer needs. 

This role focuses on user research, journey analysis, usability testing, and insight generation to inform customer- and user-centric design decisions across both customer-facing and internal experiences that ultimately impact customer outcomes. 

Working closely with UX Designers, Product Owners, CX leaders, IT, Operations, and Change teams, the UX Analyst translates customer and user behaviors, pain points, and feedback into actionable insights that drive adoption, satisfaction, efficiency, and loyalty. 

This role sits at the intersection of CX strategy, digital transformation, and human-centered design. 

Key Responsibilities 

Customer & User Research (CX-Focused) 

• Conduct qualitative and quantitative research to understand customer and user needs, behaviors, and pain points 

• Support CX initiatives by gathering insights across customer journeys, digital touchpoints, and supporting internal workflows 

• Translate research findings into clear insights that inform CX and product decisions 

Journey & Experience Analysis 

• Map end-to-end customer and user journeys, identifying moments that matter across digital tools, platforms, and processes 

• Identify friction points that negatively impact customer experience, employee experience, and operational efficiency 

• Partner with UX Designers and CX stakeholders to define experience improvements aligned to CX strategy 

Usability Testing & Validation 

• Plan and execute usability testing for customer-facing and internal solutions 

• Validate designs, pilots, and live products against CX principles and usability standards 

• Document findings and recommend improvements that enhance ease of use, clarity, and satisfaction 

Cross-Functional Collaboration 

• Collaborate with CX leaders, Product Managers, Developers, UX Designers, and Change teams 

• Ensure CX insights are embedded into digital roadmaps, requirements, and design decisions 

• Support CX governance by contributing research, evidence, and recommendations 

Measurement & Continuous Improvement 

• Define and track experience metrics tied to CX outcomes (usability, satisfaction, adoption, task success) 

• Gather post-launch feedback and customer signals to inform continuous improvement 

• Contribute to enterprise CX standards, design principles, and research repositories 

Required Qualifications 

• Bachelor’s degree in Human-Computer Interaction, UX, Psychology, Design, Industrial Engineering, Information Systems, or related field 

• 2–5 years of experience in UX research, UX analysis, or user-centered design 

• Demonstrated experience conducting user or customer research and usability testing 

• Strong analytical and synthesis skills — able to translate insights into clear recommendations 

• Experience working with journey maps, personas, and experience frameworks 

• Experience collaborating in cross-functional product, CX, or transformation teams 

• Fluent in English and Spanish (written and verbal) 

Preferred Qualifications 

• Experience supporting Customer Experience (CX) initiatives 

• Experience with customer-facing digital platforms, portals, or services 

• Familiarity with UX and research tools (Figma, FigJam, Miro, UserTesting, Optimal Workshop, etc.) 

• Exposure to Agile, product-centric, or digital transformation environments 

• Experience working in manufacturing, industrial, or enterprise environments 

• Understanding of change management, adoption, or training considerations 

What Success Looks Like in This Role 

• CX insights directly influence product, platform, and service design decisions 

• Customer and user journeys are simplified, intuitive, and consistent 

• Digital solutions drive higher adoption and satisfaction 

• UX research becomes a trusted input into Clarios’ CX strategy and roadmap 

• The voice of the customer and user is embedded into transformation efforts 

Why Join Clarios 

At Clarios, Customer Experience is a strategic differentiator. This role offers the opportunity to directly shape how customers and users interact with Clarios’ products, services, and digital platforms—while contributing to enterprise-wide transformation and growth. 

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