Posted:
8/14/2024, 1:35:48 AM
Location(s):
Heredia, Costa Rica
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
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What We'll Bring:
Job Description SummaryWhat You'll Bring:
Impact You'll Make:
• Answers and responds to outbound and incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
• Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
• Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
• Works on special projects as assigned
• Performs other related duties as assigned
TransUnion Job Title
Rep I, Consumer Operations SupportWebsite: https://commercesignals.com/
Headquarter Location: Palo Alto, California, United States
Employee Count: 11-50
Year Founded: 2012
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Analytics ⋅ Mobile ⋅ Retail ⋅ Software