Job Summary:

WHO ARE WE?

BankNH Pavilion (BNHP) is one of the premiere concert venues in the Nation.  Voted in the top ten concert venues is the United States by USA Today, 12-time ACM Venue of the Year Nominee, BNHP is the place to work in the summer.  BNHP also ranks in the Top 5 of all amphitheatres for both customer and employee satisfaction.

Started in 1996 by the Harding family with a focus on hospitality, BNHP has always been a cut above.  In 2018, we entered into a partnership with Live Nation Entertainment - the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This partnership has allowed BNHP to continue to grow, by attracting even more artists to New England!

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At BNHP, our people embrace these qualities, so if this sounds like you then please read on!  Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

THE ROLE:

Maintain venue cleanliness in an efficient, professional manner and contribute to an excellent guest experience. Responsible for cleaning and maintaining the bathrooms throughout the venue.

JOB FUNCTIONS:

            Perform routine maintenance on restrooms throughout the venue

Keep venue bathrooms clean and free of food, trash, and other obstacles throughout shift

Be knowledgeable of the entire venue campus

Respond to guest inquiries and requests in a courteous and polite manner

Respond to calls from staff for spills, bodily fluids within the bathrooms

Follow housekeeping standards per policy

Ensure that trash cans are clean, free of odor, and lined in the restrooms

Turn all lost and found items into Box Office immediately

            Refill toilet paper, paper towel, sanitary napkin and soap dispensers

Cleans and polishes hardware such as doors, woodwork, door handles, push plates, kick plates, metal handrails, cigarette urns and drinking fountains

Vacuums and spot clean rugs

            Maintains adequate supply of cleaning equipment, materials and supplies

Uses cleaning tools such as mops, brooms, squeegees, cleaning cloths, sponges, pails, brushes, vacuum cleaners, etc.

Removes wastepaper baskets and containers, and empties same into trash containers and cleans area after trash has been picked up

            Reports all repairs required and safety and fire hazards to supervisor

            Observes safety standards and practices

            Performs related duties as required or assigned within job classification

Responsible for entering availability 3 weeks in advance through the ABIMM system.  Employee is further responsible for communicating with supervisor should that availability change.

Ensuring that time worked is accurately captured through the ABIMM system.

QUALIFICATIONS:

Must be at least 16 years of age

Detail-oriented and team player with a positive “can-do” attitude

Exceptional communication skills

            Availability to include non-show days, nights, weekends, and even holidays

            Sense of Urgency

            Time Management Skills

            Knowledge of basic sanitation standards

            Critical thinking and decision making

            High School diploma

            Tolerance of all cultures, music, and art forms

PHYSICAL DEMANDS/WORKING ENVIRONMENT:

Work environment is fast-paced

Position requires extended periods of prolonged standing, bending, stooping, reaching, and working on your feet

            Must be able to lift or move up to 50 lbs. using proper lifting techniques

            Tolerance of loud noises

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s a talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

BNHP/Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, BNHP/Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to making reasonable accommodations, BNHP/Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  BNHP/Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

BNHP/Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. BNHP/Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.