A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

The company is looking for a Director to implement readiness project plans with mapped dependencies which ensure that Customer Experience teams are ready to support customers for the upcoming Ready-for-School season. The Director, reporting to the Executive Director, Customer Experience Strategy and Operations, will coordinate across teams such as Customer Success, Technical Onboarding, Customer Support, and Operations as well as Math, Literacy, Science, and Platform teams as applicable to deliver on service readiness.

Essential Responsibilities:

Service Readiness Preparedness (50%)

• Manage preparedness for ready-to-service across Customer Experience. Monitor progress for escalation to address gaps in preparedness before they impact our customers or bottom line.

• Implement an overall preparedness plan with tracked internal and external dependencies.

• Conduct regular meetings to review and report on service preparedness with experience teams.

Roadmap and Planning (50%)

• Assist in development of a comprehensive roadmap that combines customer experience releases/work, product releases, and enterprise and technology initiatives to ensure the scalability and efficiency of teams, systems, and processes.

• Support needs analysis gathering across experience stakeholders to inform any applicable service readiness deliverables.

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience

• 15+ years of experience in project management 

• 3+ years of experience in operations delivering impeccable customer service to customers

• Excellent collaboration and interpersonal skills

Preferred Qualifications:

• Ability to work in a fast paced environment without compromising customer satisfaction

• Strong attention for detail and investigative skills to “connect the dots” across teams and processes

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $115,000 - $122,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.