JOB PURPOSE

The Account Manager is responsible for providing connection to sales, operations, and customer teams through monitoring the health and service to these customer accounts. The Account Manager works internally and externally to ensure each customer account under them is set up for success internally and being serviced to meet customer expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assist in setting quarterly account’s projections and revenue targets

• Consistent, daily customer communication via email and phone

• Coordinate monthly account reviews with customer’s decision makers and applicable team members

• Manage account’s RFP/bid packets with applicable internal leaders and departments

• Monitor and manage customer’s credit to limit credit-related problems

• Improve operational services by driving efficiencies through automation, delegation, and employee processes 

• Drive contractual volume and add strategic spot volume 

• Provide critical thinking for complex customer operational problems and how to solve them

• Support and provide direction to Account Coordinators

• Monitor the performance/activity of Account Coordinators and provide additional coaching as necessary

• Develop lane-specific relationships with Network Strategy Team 

• Work proactively with customer to provide the most cost-effective solutions with the highest quality of service 

• Create and maintain account-specific SOP docs to be shared with OS

• Complete required training

• Act as an escalation point for customers operational leaders

• Frequent KPI monitoring and communication

• Work alongside Operations Manager and Account Coordinators on plan execution

• Involvement in finding billing/credit/AR resolutions

JOB REQUIREMENTS 

• Bachelor’s degree preferred

• 1-2 years’ experience preferred

• Transportation or logistics experience required

• Strong ability to mentor, motivate, and develop a strong team

KNOWLEDGE, SKILLS, AND ABILITIES 

• Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership

• Ability to thrive in a fast-paced, high-energy environment.

• Ability to lead and develop a team of employees

• Ability to read, analyze, and interpret common industry documents and reports

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the transportation and business community

• Ability to effectively communicate and mediate with all levels of management within the company

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and basic arithmetic

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to multitask and prioritize tasks at hand

• To perform this job successfully, an individual should have knowledge of Microsoft Office and related computer programs

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. 

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.