Company Overview:

At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. 

Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. 

We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.

Role Overview:

The Platform Engineer reduces friction and enhances the engineering experience through automation of processes, development of essential tooling, and collaborative problem solving. We work with platform engineers and software engineers, as well as product managers and other technical stakeholders, to understand development processes and identify opportunities for improvement and define, develop and implement steps to automate the continuous delivery of applications and operational infrastructure. You can join our team as a Platform Engineer, working across various systems and processes to automate and streamline the delivery of value.

Role Requirements:

• Implement and continuously improve multiple CI/CD pipelines - from developer desktop to production deployment.
• Support and enable our team of developers as they build features for multiple technology stacks, by reducing friction and enhancing the developer experience.
• Work with our Cloud Operations and SRE teams to build next-generation Cloud-based architecture.
• Work with platform engineering, software engineering and other stakeholders to understand current system operations and processes and identify ways to reduce friction through tooling and automation.
• Research and evaluate continuous integration and delivery technologies, and software design and development methodologies, identifying and recommending potential improvements.
• Identify suitable performance benchmarks by which to judge potential system improvements.
• Work with cross-functional technical stakeholders to identify opportunities to improve processes and practices through tooling, support, consultancy and knowledge sharing. 
• Contribute to application project management by either performing or supporting key processes, including:
• Defining systems development project and resource requirements,
• Estimating costs and budgets,
• Close collaboration with the Platform Automation Engineering team and other teams,
• Facilitating team meetings
• Documenting and reporting on progress, challenges, risk management and change.
• Perform project post-appraisal to evaluate performance of revised systems against benchmarks and improvement expectations.
• Support other projects as assigned.

What you will bring:

• Familiarity with the software, system and applications used across Vonage’s infrastructure, services and product development processes – including Windows, Linux, AWS, Chef, Terraform, and Docker.
• Familiarity with software development fundamentals and best practices, including knowledge of multiple programming languages: Ruby, Python, Powershell and C# or Java. 
• Familiarity with continuous integration and continuous delivery methodologies and technologies such as Jenkins and Github Actions.
• General understanding of Lean, Agile and continuous delivery practices and methodologies.
• Excellent communication skills, including writing, speaking and listening.
• A collaboration-by-default approach, both with your team members and with wider staff.
• A strong desire to learn, build and grow.
• Ability to:
• Apply analytical skills to evaluate and interpret technical and system problems.
• Identify opportunities for process and procedure improvement to drive efficiency and improve customer service levels.
• Deal effectively with technical and non-technical constituencies.

What's in it for you?

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

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