Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Poland. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Claims Operations Leader for Nordics, The Netherlands and Ireland, you will direct claims operations activities to optimize effective and efficient delivery of services. You will oversee processes and departmental strategy while managing the impact and delivery of change to increase team operational goals and maximize process efficiencies. This role offers the opportunity to drive innovation and operational excellence to deliver enhanced commercial value for Marsh clients and internal stakeholders.

We will count on you to:

• Provide vision, leadership, and strategic direction for the Claims Operations group, operating as a hands-on leader to ensure achievement of established goals.
• Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives.
• Maintain and develop strong relationships with country Chief Claims Officers, O&T leaders, and EU Claims Operations leadership to drive claims operations changes.
• Drive change management within the organization to strengthen capability and deliver excellent customer outcomes.
• Manage stakeholder relationships to ensure consensus and successful delivery of change outcomes.
• Lead, manage, and coach colleagues to achieve internal KPIs and client satisfaction for global claims operations management and services.
• Oversee role-cost-location alignment through workflow management systems and establish virtual centers of excellence.
• Lead efforts to improve claims processing efficiency by leveraging best practices and facilitating claims fast-tracking between clients, insurers, and adjustors.
• Partner with regional and country leadership to innovate and execute new revenue models for Operations and Advocacy.
• Oversee development and delivery of the target state Claims Operations organization, optimize location footprint, and manage the annual budget.

What you need to have:

• Min. 5 years of experience in claims insurance operations.
• Experience leading in a transformation environment.
• Strong stakeholder management skills with gravitas and credibility.
• Proven track record of independent leadership, influencing skills, and acting as a change agent.

What makes you stand out:

• Experience with operational excellence and claims optimization initiatives.
• Background in leveraging automation and process streamlining to improve efficiency.
• Ability to build and lead high-performing teams in a dynamic environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

To apply for this position, please provide your CV in English.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.