Key Responsibilities:
Business Performance Review and Reporting – 50%
•    Lead the creation, approval, and timely delivery of all reporting.
•    Collaborate with relevant departments to automate manual reporting processes and optimize delivery strategies.
•    Ensure optimized SQL queries are used when creating, editing and/or maintaining all dashboards.
•    Assist in the development and troubleshooting of Excel macros to support reporting needs.
•    Fulfill ad hoc data requests and maintain recurring reports aligned with SLA commitments.
•    Develop and maintain business review presentation decks, including drafting, updating, and coordinating input from cross-functional teams.
•    Manage and update assigned ServiceNow tickets to ensure timely resolution and tracking.
•    Apply auditing principles to guide decisions on data presentation and ensure reporting accuracy.
•    Monitor and evaluate dashboard performance to ensure data accuracy, usability, and alignment with business objectives, making enhancements as needed to support continuous improvement.
Communication and Partnership – 25%
•    Serve as the primary point of contact for reporting-related inquiries, providing technical support and guidance to internal stakeholders.
•    Document stakeholder requirements and ensure all deliverables meet agreed-upon specifications.
•    Plan, conduct, and track training sessions for team members on Power BI, Excel, and reporting best practices.
•    Communicate updates, trends, and issues impacting reporting and analytics to relevant teams and leadership.
•    Collaborate with cross-functional teams (e.g., Operations, Compliance, IT) to translate business needs into actionable insights.
•    Research and propose alternative reporting solutions when standard approaches are not feasible, documenting rationale and implementation steps.
Quality Assurance and Process Review – 25%
•    Review and validate reports and dashboards to ensure adherence to quality standards.
•    Conduct periodic process/quality reviews to identify opportunities for improvement in reporting workflows.
•    Maintain documentation of reporting processes, data definitions, and change logs for audit and training purposes.
•    Support compliance initiatives by ensuring all reporting activities align with regulatory requirements and company policies.

Basic Qualifications:
•    2+ years of experience in data analysis, reporting, or dashboard development, including SQL.
•    Proficient in PowerPoint, Word & Excel (including macros).
•    Strong communication and collaboration skills.

Preferred Experience:
•    Bachelor’s degree in Business Analytics, Information Systems, or related field.
•    Experience with ServiceNow or similar ticketing systems is a plus.